Forums > Newbie Forum > How do others handle "no shows"

Photographer

Phil_I

Posts: 5

Sydney, New South Wales, Australia

I was wondering how others, either photographers or models, deal with people who do not show at an arranged shoot at the arranged time and location and do not contact to cancel or postpone the shoot? Do you contact them again, ignore them and never arrange to work with them again etc etc

To my way of thinking "no shows" are not professional nor reliable

Phil

May 04 13 04:46 pm Link

Photographer

ForeverFotos

Posts: 6644

Indianapolis, Indiana, US

Phil_I wrote:
I was wondering how others, either photographers or models, deal with people who do not show at an arranged shoot at the arranged time and location and do not contact to cancel or postpone the shoot? Do you contact them again, ignore them and never arrange to work with them again etc etc

To my way of thinking "no shows" are not professional nor reliable

Phil

I just use MM's block feature to remind me to not work with them again. If they come up with a REAL REASON for the no show later, you can always unblock them.

May 04 13 04:54 pm Link

Photographer

-fpc-

Posts: 614

Port Chester, New York, US

can't say Ive had any no shows

had a bunch cancel the night before or morning of though

and almost everyone is late to some degree

I usually ignore them from then on, unless I feel the reason was valid

May 04 13 05:00 pm Link

Body Painter

Live Canvas Art

Posts: 44

Orlando, Florida, US

I tell people up front that I simply wont reschedule with anyone who no shows, or cancels less than 24 hours in advance.

May 04 13 05:02 pm Link

Photographer

EdwardKristopher

Posts: 3377

Tempe, Arizona, US

Really...?  Just move on!  hmm

May 04 13 07:35 pm Link

Model

Amber Dawn - Colorado

Posts: 6243

Castle Rock, Colorado, US

Move on it happens a lot on here.

May 04 13 09:04 pm Link

Model

Nathine

Posts: 144

Scottsdale, Arizona, US

As a model, I always show up early. Don't like surprises for one thing. I also get to know the photographer before hand. Amazing how much business is conducted at Starbucks. You can get a pretty good feeling if you are dealing with a flake.

Generally, If a shoot is at noon, Makeup and wardrobe is two hours earlier. Add another half hour for spotting if action shots. Not sure how anyone can be really surprised with a no show.

Nathine

May 04 13 09:11 pm Link

Photographer

Charlie-CNP

Posts: 2644

New York, New York, US

Here are a couple things that will help you to avoid no shows:

1. If you are paying the model, he/she will generally show up more often than not.

2. Always send a confirmation e-mail/txt/call a day or two prior to your shoot just to follow up and confirm that the shoot with said model is still on. Sometimes you can avoid a lot of drama with simple communication if re-scheduling or cancellations occur.

3. If the instance does arise where someone does no call/no show, if you are still interested in shooting with them, simply send a note politely reminding them that you were supposed to shoot. If they do not reply, move on. It happens. If they do reply, re-schedule and move back to step 2.

4. You will also notice that as your work gets better and better, less models will no call/no show. You'll know when you get to this level.

Communication is key though in setting up any shoot and is a two way street between model and photographer. good luck

edit: in reading above, there is no need to block anyone just because they didn't show up one time. blocking is for harassment here on MM, and besides, no one should ever be only given a one strike rule. That is a bit harsh.

May 04 13 09:29 pm Link

Photographer

ForeverFotos

Posts: 6644

Indianapolis, Indiana, US

Charlie-CNP wrote:
-snip-
edit: in reading above, there is no need to block anyone just because they didn't show up one time. blocking is for harassment here on MM, and besides, no one should ever be only given a one strike rule. That is a bit harsh.

Can you imagine what would happen if you were to apply for a job, set up an interview and then fail to show up or call to reschedule prior to interview time? Can you imagine what would happen if you called the following day and tried to get another interview? I've never done that, but neither has anyone else who actually wanted to get a job.

A few years back, I got a stringer job with a large weekly newspaper. A couple of hours before I was to shoot my first assignment, several tornadoes passed through my town, destroying homes and snarling traffic for miles around. I had been at work on my day job when this happened, so on the way to shoot the assignment, I stopped by my house to check for damage. Sure enough, a small tree had fallen on the roof of my house and I had to take a few minutes to place some sheet plastic over the hole since it was raining pretty heavily.

As I was traveling to do the shoot in heavy traffic, I knew that I would be a few minutes late, so I called and left a voice mail for my editor to advise him of what was happening. The assignment was to get photos of a homecoming queen at halftime of the football game at a high school a few miles away. When I arrived at the school, they were about ten minutes into halftime, and believe it or not, my homecoming queen had already gone home.

Guess what. I didn't get anymore assignments from that paper, even though I stopped by the newspaper office the very next morning to explain. I was told not to bother calling the paper again. Was that harsh? I thought so, but like they say "shtuff happens". It's a tough world out there, sometimes learning a lesson early can be a benefit later. Ya never know.

May 04 13 10:25 pm Link

Model

Nathine

Posts: 144

Scottsdale, Arizona, US

ForeverFotos wrote:
Can you imagine what would happen if you were to apply for a job, set up an interview and then fail to show up or call to reschedule prior to interview time? Can you imagine what would happen if you called the following day and tried to get another interview? I've never done that, but neither has anyone else who actually wanted to get a job.

Actually I've had it happen the other way around. Went for an interview, and those who were suppose to do the interview didn't show up. Word is they forgot. Not only is this demeaning, insulting and what ever else, but what kind of image has this company. I rebooked the interview, so I could sound off. At least it felt good.

Nathine

May 05 13 07:47 am Link

Photographer

Volition Graphics

Posts: 436

Seattle, Washington, US

I've only had this happen once.
No need for an investigation.
Simply move on.

May 05 13 07:56 am Link

Photographer

Marin Photography NYC

Posts: 7246

New York, New York, US

I block them if they flake - no good reason for a "no call / no show" unless you live alone and are unconscious. 

Everyone has a smart phone these days. You can call, text, email and get it on your phone. No reason why if you don't feel like showing up that you can't send a note or leave a message. 

I am willing to accept any reason because you don't know if it's real or not most times. Not having the courtesy to tell me you aren't coming is rude, unprofessional and disrespectful. 

In my old job, if you were a no call no show, you were fired. No excuses.

May 05 13 08:02 am Link

Photographer

David Nelson Photograph

Posts: 348

San Antonio, Texas, US

It doesn't happen very often, but I contact the model and inform her that I have no interest in working with her in the future and if her name comes up in a discussion with other photographers I will make sure I share my experience.

May 05 13 08:07 am Link

Photographer

Shot By Adam

Posts: 5938

Las Vegas, Nevada, US

Charlie-CNP wrote:
edit: in reading above, there is no need to block anyone just because they didn't show up one time. blocking is for harassment here on MM, and besides, no one should ever be only given a one strike rule. That is a bit harsh.

LOL...that's the funniest thing I've read all week!

If I go through all the energy of preparation scouting, making notes on how I'm going to do the shoot, send emails back and forth to the models and the makeup artist, charge all my batteries, go down the check-lists and make sure everything I need I have two of, clean my lenses, pack all my gear in the SUV, leave EARLY to make sure that even if I hit heavy traffic or a car accident on the freeway I'll be there on time, get to the location, start unpacking and setting up lights, meet with the MUA, and get ready for our model to arrive and our model no shows? I can assure you, she better pray she's never in front of me in line at the bank because if she were I'd rip her ten new assholes right there and have her run out of the place crying her eyes out wishing she never met me.

No one should ever be given a one-strike rule....FUCK THAT! We live in an era of emails, cell phones, text messages, you name it. There is simply no excuse in the world for a model to no-call, no-show unless she's some unprofessional twit who got cold feed the day of the shoot. If the photographer did everything right and she flakes because she was up until 4AM partying the night before, she doesn't get a second chance. Of course weird things happen, but the fact is they always just magically happen an hour before a photo shoot and her cell phone suddenly and magically doesn't work and she can't call from a friend's phone and she can't get to a computer to send an email is just complete and utter bullshit. I don't care if her boyfriend was dead in a pool of blood in the middle of her kitchen, she can send me a txt message an hour before the shoot saying she ran into an emergency and she can't make it. I can assure you, if her job working the counter at Abercrombie were on the line, she'd be on the phone with them in a heartbeat so why should you or I deserve any less respect.

May 05 13 08:10 am Link

guide forum

Photographer

Justin

Posts: 21892

Fort Collins, Colorado, US

I bring work. If the model doesn't show, I assume she's late. I work for a while, and if she still doesn't show, then I leave.

If the model hasn't contacted me, I'll send an email saying, "What happened?" If it's plausible, I'll consider another shoot. If not, or if there's no response, I move on.

Once the model said she was in a car accident on the way to the shoot. Whether you consider it plausible or not, we rescheduled and ended up with a very nice shoot.

May 05 13 09:19 am Link

Photographer

Silver Mirage

Posts: 1578

Plainview, Texas, US

I always have a Plan B in case of a no-show - even if it's just sit in the park with a good book or check out a flea market. Stuff happens, even with good people. (I no longer do much commercial work, so it there is rarely a client I have to worry about.)

Usually with a total no-show I will not book with them again, though I might make an exception for someone who comes up with a really good excuse. For last minute cancellations I have some tolerance, depending on the excuse/reason. I don't set higher standards for others than what I can meet myself, and I've had a few emergencies come up over the years.

On any photo session I assume at least one person will be late. I just try to be sure it's not me. Normally I text when I get to the location. If I have not heard from someone  by 15 minutes after the appointed time I'll text again. If no reply by 30 minutes after the time I'll go on to something else - unless it's a really important gig, then I'll try a phone call.

May 05 13 09:37 am Link

Photographer

ShotbyRon

Posts: 767

Pittsburgh, Pennsylvania, US

Depends on the model, and what excuse she gives me. If she has a great portfolio and someone I really want to work with, I tend to sometimes give them the benefit of the doubt. If she is new, it's an instant black list. I'd say 85% of my no shows get blocked.

May 05 13 10:13 am Link

Model

MelissaAnn

Posts: 3956

Seattle, Washington, US

Don't work with that person again.  Move on.

Either ignore their future messages, or let them know you're not interested in rescheduling with them due to the nowshow. If they start whining about it, just block them.

May 05 13 10:18 am Link

Photographer

Ed Woodson Photography

Posts: 2644

Savannah, Georgia, US

When I first started, I got pissed about "no shows".   Now, I just put them on the "do not work with" list.

What's amazing is how many of them contact me at a later date wanting to shoot.

May 05 13 10:33 am Link

Photographer

Looknsee Photography

Posts: 21641

Portland, Oregon, US

Here's what I do...

First note:  I've had 2 no-shows in nearly 20 years.  No-shows are very rare for me and are not much of a problem.

When I get a no show, I usually just find something constructive to do with my time.  There's always editing I should be doing.  I can always tweak my web site.  I can catch up on my e-mail.  I'm always busy, so getting back a few hours is often a blessing.

I do not try to contact the person. 

If asked, I'll tell my sob story to people I know.

I summarize traveling model information for my distribution list of several dozen local photographers.  If that model travels back through town, I'll announce her dates, but I'll add a note that she was a no-show for me.  To allAssume that everyone in the industry you meet will eventually talk with everyone else in the industry; what do you want these people to say about you?

Sometimes, I have a "go-to" model, a local model who may be available at a moment's notice to come over for some quick work.  That's always fun.

Things I don't do:
...  I don't start flake threads,
...  I don't whine or complain,
...  I don't create a "Not Recommended" list,
...  I don't need a confirmation call; I don't need an "on my way" call,
...  I don't need a pre-shoot meeting,
...  etc.
Life is too short to deal with drama over a no-show.

May 05 13 10:46 am Link

Photographer

Digiography

Posts: 3353

Niagara Falls, Ontario, Canada

Phil_I wrote:
How do others handle "no shows"

Phil

Seriously, I nap when I get a no show.

I use to get upset when this happened to me, but now I get so many request and I have so little free time I'm secretively happy in the rare event a model flakes on me.

It is like I find five free hours of life to squander that I would of spent shooting some stranger, and at least three hours of retouching... if I still want to shoot, I can always go out and shoot nature or street shots, it isn't like I'm missing shoot time if I want to do that.

May 05 13 11:05 am Link

Photographer

WIP

Posts: 15540

Cheltenham, England, United Kingdom

Phil_I wrote:
To my way of thinking "no shows" are not professional nor reliable

MM is not a professional model site so don't expect reliability.

May 05 13 11:09 am Link

Photographer

M Pandolfo Photography

Posts: 12116

Tampa, Florida, US

Anytime I schedule a shoot with an unknown model I plan for the possibility of a no-show.

First, I schedule the shoot at a time when it's MY free time. A time that I would otherwise be doing something personal, and not taking away from a priority task or something that would earn income.

Second, I don't leave my house until I've had some contact from that model - text, phone, etc. If I don't get that, I don't leave.

Third, I don't have a studio so I schedule the shoot to meet at Starbuck's usually..and then drive to the location. If the model doesn't show, well, I've got my laptop and I'm at Starbuck's...things could be worse. I definitely DON'T schedule the shoot so that I'm pulling my pud at some remote location, staring at my watch.

And, of course, there are signs that can minimize no-shows. Or at least make you more aware so you're not "putting yourself out there." Poor communication leading up to the shoot is a big one. Changing/adding details that had already been agreed upon...another one. Anytime a model contacts me after details had been agreed and the communication starts with "Ya know, I was thinking...how about...?" I know the shoot is in jeopardy lol.

May 05 13 11:23 am Link

Photographer

ontherocks

Posts: 22603

Salem, Oregon, US

i just move on. no point in sending them a nastygram. if you think they honestly forgot then i suppose you could ping them if you really want to try again with that person. and think about anything you could have done differently to avoid having that happen.

May 05 13 11:27 am Link

Photographer

Jayc Yu

Posts: 526

Vancouver, British Columbia, Canada

This is MM.
Be very pessimistic while waiting.
Enjoy your MP3 or radio while returning home.
Message them about their absence since they might have simply misread the date or location.
Block them if there's no response.

May 05 13 03:46 pm Link

Model

Scarlett de la Calle

Posts: 414

Canberra, Australian Capital Territory, Australia

I love reading all the photographers saying there is no good reason for a no show and they just block the model and will no longer contact them. The funny thing is even if there was a good reason photographers wouldn't believe the model anyways.

What if the model was in hospital. What if their mother, father, brother, sister just died in an accident. What if they were in a car accident on the way to the shoot and unable to call / text because they were being looked after my paramedics. I mean seriously you people forget that though there are flakes and bad models there are also real reasons that can happen to anyone. Not letting them tell you what happened because they couldn't call or text at the time is just harsh and saying you would bad mouth that model under all circumstances her name was mentioned there after is childish.

I have never not shown to a shoot but the amount of pressure photographers put on models to show up or forever be punished I wouldn't be suprised if models showed up in an unfit state to shoot. Imagine shooting a model with a fever and her makeup sliding off.

May 05 13 04:07 pm Link

Photographer

Tony Lawrence

Posts: 19225

Chicago, Illinois, US

There are valid reasons for no shows but very few for no call to cancel.   We have texts and emails as well.   If a model changes her mind she should say so.   Now for the realistic part.   Most of my shoots and I'll wager many here are TF.   We contact models who agree to shoot and we aren't paying them.   While I think my work has value that's a personal conceit.   If a model decides my 'payment' of photos isn't worth her time she's likely too flake or cancel.   Its not usually personal.   She may like you and your work but she's not coming.   If a model asks for a session its the same.   Unless you're paying or your name is Phillipe or Bruce T.   Models may not show up.   Forget telling them off or threads to vent or block lists.   They won't care.   

A member has mentioned what I do and he doesn't.   I confirm appointments.   I confirm job interviews and doctor visits and that the cable guy is still coming.   Life happens.   No call means no shoot and I do other things.   I also try too remember that people what is important to them.   Our wants may not match.

May 05 13 04:34 pm Link

Photographer

BIP

Posts: 3705

Sydney, New South Wales, Australia

I take the deposit they have payed and spend them time editing and buy a nice lunch

May 05 13 04:37 pm Link

Photographer

GNapp Studios

Posts: 6208

Somerville, New Jersey, US

My first shoot with a new model is TF.  I usually can tell their reliability based on that. 

For paid shoots, I only use models who I have worked with before.

May 05 13 04:52 pm Link