Forums > Photography Talk > Wedding nightmare!

Photographer

3RPG

Posts: 56

Hartford, Connecticut, US

My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images but because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

Jul 10 13 03:04 pm Link

Photographer

ME_

Posts: 3152

Atlanta, Georgia, US

Put your logo and copyright notice on all of them. It will take 10 minutes.

If you're really smart, you'll tell her that costs a little extra.

Jul 10 13 03:06 pm Link

Photographer

FEN RIR Photo

Posts: 720

Westminster, Colorado, US

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images just because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

Wait she wants the watermark on the prints??? LOL

Jul 10 13 03:10 pm Link

Photographer

Miss Photog

Posts: 287

VALLEY VILLAGE, California, US

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images just because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

pretty obvious...just put your logo and watermark on them! won't take long, just do a batch process. tell her it will cost more to reprint them all.

I can't believe she actually WANTS a logo/watermark on her photos!!!!

Jul 10 13 03:16 pm Link

Photographer

Orca Bay Images

Posts: 32470

Poulsbo, Washington, US

Make the logo stamp really big so she'll know the pictures are extra-professional. She'll like that.

Jul 10 13 03:21 pm Link

Photographer

Cherrystone

Posts: 37168

Columbus, Ohio, US

Orca Bay Images wrote:
Make the logo stamp really big so she'll know the pictures are extra-professional. She'll like that.

borat

Jul 10 13 03:31 pm Link

Photographer

ME_

Posts: 3152

Atlanta, Georgia, US

I'd call this more "Photographer's Wet Dream" than "Wedding Nightmare."

Honestly, not seeing the problem. Give her what she wants and charge for it.

Jul 10 13 03:33 pm Link

Photographer

ontherocks

Posts: 23027

Salem, Oregon, US

i don't watermark and have never had a client request that either. strange.

fundy has a photoshop plug-in for batch stamping images with a watermark.

Jul 10 13 04:15 pm Link

Photographer

Good Egg Productions

Posts: 16141

Orlando, Florida, US

Have a rubber stamp made with your logo/watermark/signature.

Stamp all of the images on the back with it.
If that's not good enough for her, stamp the front of them.

Jul 10 13 04:15 pm Link

Photographer

Ruben Sanchez

Posts: 3537

San Antonio, Texas, US

do the logo in Gold, so it will look professional, ha, ha.  Now you know.  Next client, ask them if they want to logo or not, and it will save you a lot of time.  Don't charge either.  You're trying to salvage your reputation, not make is worse, even though it's not your fault.

Jul 10 13 04:27 pm Link

Photographer

Mark Salo

Posts: 8755

Olney, Maryland, US

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images but because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

I'm reminded of the client that didn't like the "white shadows" and another who complained because the background was out of focus.

Jul 10 13 04:31 pm Link

Photographer

Armando D Photography

Posts: 581

Houston, Texas, US

If you two didn't agree on it in the beginning, then tough luck to her. Once you give her leeway on this' it might lead to "Oh hey I want butterfly's next & dragons" lol smile Though' serious' if you do this, and say "I have other projects to attend to you, have fun being married', good game.

Jul 10 13 07:36 pm Link

Photographer

Xperience Media

Posts: 293

Townsville, Queensland, Australia

Give the customer what they want, discuss and show some enhancement options.  Options such as  increased  saturation, or selective saturation with some  dodging and burning, creative cropping etc in order to get that 'creative' look. Charge extra for the time required to produce  enhanced package. Next customer offer enhanced options up front.

Jul 10 13 11:53 pm Link

Photographer

-The Dave-

Posts: 8700

Las Vegas, Nevada, US

Olan Mills hmm

Jul 11 13 12:00 am Link

Photographer

Jude S-R Photography

Posts: 32

Syracuse, Indiana, US

Mark Salo wrote:
I'm reminded of the client that didn't like the "white shadows" and another who complained because the background was out of focus.

I haven't had the white shadows, but I've had more than one inquiry about the out of focus background. I've never really found a good thing to say to it. hmm

Jul 11 13 01:00 am Link

Photographer

SoCo n Lime

Posts: 3283

Glasgow, Scotland, United Kingdom

if you think this is your worst day then prehap's you should think yourself lucky

I think there's more to this story than whats being put across here. I can only think that prehap's your final presentation product is less than professional looking?

only once you take into account the budget, amount paid and what was agreed upon prior to the job (which you havnt given) would you be able to come to some sort of reasonable conclusion

for what its worth customer satisfaction should be the number one priority when your trading as a business and charging business rates

Jul 11 13 01:49 am Link

Photographer

sublime LightWorks

Posts: 6066

Atlanta, Georgia, US

Orca Bay Images wrote:
Make the logo stamp really big so she'll know the pictures are extra-professional. She'll like that.

Better still, make a print of your logo and use a tiny version of her wedding photo as the watermark. Reverse psychology works.

Jul 11 13 05:40 am Link

Photographer

Marin Photography NYC

Posts: 7319

New York, New York, US

Good Egg Productions wrote:
Have a rubber stamp made with your logo/watermark/signature.

Stamp all of the images on the back with it.
If that's not good enough for her, stamp the front of them.

This sounds like the best idea. No reprints. Stamp them!...

Jul 11 13 05:52 am Link

Photographer

Michael DBA Expressions

Posts: 3242

Lynchburg, Virginia, US

Somebody already made the "Olan Mills" crack above. This entire thread had me shaking my head in dismay.

C'mon folks, think a little. Do you want to the the artist or the factory worker? Every self-respecting artist I've ever heard of signs his/her work; no pipe elbow coming out of any factory is ever signed by the guy who made it.

Rubens, Monet, Manet, Warhol, you name the art form, they all sign their work. Even Olan Mills as a corporation is smart enough to reach for the brass ring of being an artist by "signing" their work.

The bride the OP is complaining about has made it clear that she wants her wedding photos to have been created by an artist. She's begged him to take a little pride in his work and take it out of the realm of wedding photo factory into the prestige of a photo artist. Get real, guys, factory work is worth peanuts and goes to the cheapest supplier. Designer labels and artist signatures add value and increase the price of the work. Get with the program, and sign the damn work! Make it worth her while to bother owning it. And a rubber stamp isn't the way to go. Cripes, how cheap can you get?

To the OP, spring for some classy labels from a label maker, you know, clear labels with gold lettering. Stick one on the back of every single print you deliver, not just hers. Into the bargain, spring for a gold stamping machine and imprint a "signature" on the front of every small print you deliver. On large prints (meaning 8x10 or larger), hand sign every one with a gold paint pen. Develop a little class, will ya?

If you want to cut costs in the future, make a watermark you can apply to files before sending them to the lab/printer. But sign your work. All of it.

Those foolish clients who complain the other direction, about your advertising on their photos, should be told that artists sign their work, and that they can buy paint smeared on canvas for $10 at any yard sale, but the same piece of canvas signed "Jackson Pollock" will fetch hundreds of thousands at Christies.

Jul 11 13 06:23 am Link

Photographer

Mike Collins

Posts: 2065

Orlando, Florida, US

Why is this a "nightmare"?  First of all, is this what you two agreed to BEFORE you were hired?  Is it in the contract?  IS there a contract?  If there is and it doesn't state that you are required to put your name on each and every image, she has no case.  If you have NO contract, she has no case.

I DO what my client and I agree to.  If this required me to have to pay for another full set of pictures, I will simply ask her to pay for it AND the time required to do it.  Why should I have to make LESS money because of something she NOW wants done?  I have no problem doing it.  But more time, more prints = more money?

She could take me to small claims if she wants.  If we didn't agree to it, she has no case.  If she wants MORE of my services, she simply has to pay for it.  It would have been free (or part of the deal) if it was agreed upon before hand.  NOW, it requires more time and reprints.  That equals money.  The client's money.  Not mine.

Jul 11 13 08:45 am Link

Photographer

Leighsphotos

Posts: 2990

Toronto, Ontario, Canada

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images but because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

I'm of the opposite opinion as some of the other replies.

I would refuse to do any additional work of that sort. Frankly it's abnormal for a client to insist that you watermark these types of images. I've never heard of that, except for maybe photobooth images.

If you spend any additional time with this person it should be 10 minutes to explain that what she asks goes against common practices. You will probably find that she has "other" issues beyond what you have stated.

Jul 11 13 08:52 am Link

Photographer

ArtGlo

Posts: 506

Peru, Illinois, US

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images but because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

get a gold "sharpie" and sign the prints.

Jul 11 13 09:01 am Link

Photographer

Orca Bay Images

Posts: 32470

Poulsbo, Washington, US

ArtGlo wrote:

get a gold "sharpie" and sign the prints.

Good idea!

Jul 11 13 09:06 am Link

Photographer

Tomi Hawk

Posts: 1649

Las Vegas, Nevada, US

Just a thought that entered my head after reading this like 3 times already.
The OP hasn't been back. Perhaps this is just a small hoax to see the diff responses?
Kind of a play on words with the title anyway .. it's more of a blessing in disguise?

Unless it's been discussed, texted, emailed, or written in stone,
all of my images leave with a watermark.
Albeit a small one in the bottom right corner .. wink

Apologies to the OP if this indeed is not a hoax, and it really is an unfortunate situation.
My only question would be if it's a wedding, or even a series of studio portraits,
why would a watermark not be in place?

Jul 11 13 09:24 am Link

Photographer

MCPHOTO

Posts: 740

Duvall, Washington, US

that is kind of like I just had a customer say my colors looked to vibrant they wanted more dull looking photos customers who know what they are thinking lol.

Jul 11 13 09:30 am Link

Photographer

DOUGLASFOTOS

Posts: 9117

Los Angeles, California, US

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images but because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

Examples please...and I can read...she said they look plain, and bad quality images.

This why I never shoot weddings...plus I do not own a wedding camera..too expensive.

Jul 11 13 10:38 am Link

Photographer

AG_Boston

Posts: 374

Boston, Massachusetts, US

Good Egg Productions wrote:
Have a rubber stamp made with your logo/watermark/signature.

Stamp all of the images on the back with it.
If that's not good enough for her, stamp the front of them.

My thoughts exactly! Rubber stamp them all!

Jul 11 13 01:07 pm Link

Photographer

Digital Hands

Posts: 928

Milton, Ontario, Canada

What did your contract say?

Will print all logo on pictures or forbid to use your logo on the picture?  smile

Jul 11 13 01:20 pm Link

Photographer

Mark Harrington Photo

Posts: 390

Riverside, California, US

I had a similar situation with a portrait client, she wanted my logo on the image so that everyone would know it was taken by a pro....

I personally think this is in response to keeping up with the Jones... Purses, shirts, shoes, jewelry, sunglasses seems like everyone wants to pay to advertise for a company. There are lots of low price photographers and even those who give weddings away for free and it just seems like she wants people to know that she paid for her photos.... I would let her keep the images without the logo, explain to her that although you are very flattered she likes your work enough to want to advertise for you, she may feel differently in a few years and just want a nice image. Offer to print a select few images for her with your logo and give her a set of low res files for social media that have your logo. Blame Instagram, pintrest and those really great dslr's with the P button for this blurring of consumer and pro work. Think of the extras as marketing your services and smile.

Jul 11 13 01:28 pm Link

Photographer

Rob Photosby

Posts: 3413

Brisbane, Queensland, Australia

Miss Photog wrote:
I can't believe she actually WANTS a logo/watermark on her photos!!!!

Among the general public, there is no shortage of people who are only fifty cents in the dollar.  How else do you explain some of our elected officials?

Jul 11 13 05:37 pm Link

Photographer

GER Photography

Posts: 8353

Imperial, California, US

Wait!! Didn't I see this on an episode of Duck Dynasty!!

Jul 11 13 05:44 pm Link

Photographer

TouchofEleganceStudios

Posts: 5217

Upland, California, US

Tell her that you will gladly shoot her next wedding with your professional camera and put your professional logo on the prints. It will just cost her 3 times as much and needs to be paid in advance.

Don't forget to ask her if she also wants her pics professionally retouched. That will be extra.

:-)

Jul 11 13 05:56 pm Link

Photographer

Digitoxin

Posts: 13345

Houston, Texas, US

3RPG wrote:
What should I do?

Reprint them with your logo.

Why is that hard?

Jul 11 13 06:10 pm Link

Photographer

Christopher Carter

Posts: 7733

Indianapolis, Indiana, US

Digitoxin wrote:

Reprint them with your logo.

Why is that hard?

Because no one ever asks for watermarked prints.

Jul 11 13 06:20 pm Link

guide forum

Photographer

American Glamour

Posts: 38151

Reno, Nevada, US

3RPG wrote:
What should I do?

Digitoxin wrote:
Reprint them with your logo.

Why is that hard?

The last time I looked, prints were fairly expensive to make.  Reprinting an entire wedding album involves some real costs.

Jul 11 13 06:21 pm Link

Photographer

Trisha May Photography

Posts: 307

Colchester, Connecticut, US

Send her your rates for re-printing.

Jul 11 13 06:35 pm Link

Photographer

Ralph Easy

Posts: 6426

Sydney, New South Wales, Australia

3RPG wrote:
My God I'm having the worst day with a customer. I did her wedding pictures and now she's complaining and want to return the pictures and want me to reprint all of them. She say the pictures look to plain that she can't show off her pictures because they don't look like they were taken by a professional not because of bad quality images but because I didn't put the my logo and the copyright logo to all the picture. I never had this kind of situation. What should I do?

If that is the worst day that you can ever imagine, you're in for some more worst than that, truly.

It is a puny request, that when done with a little sacrifice on your part, would bring a smile to the customer.

Also: very few customers now ever require prints. They just buy an iPad or Tablet which is cheaper.

If they ever do require them, it would be for a poster or large framed print for hanging.
.

Jul 11 13 06:44 pm Link

Photographer

Hensley Photography

Posts: 363

Duncanville, Texas, US

Obviously the two factors to consider are the profit margin and the referral value. Almost all of my weddings are referrals, but is she likely to be one. The number and size of prints and their cost to reprint based on the package cost would also be a factor. A few 8x10's, no big deal, a whole book of prints or a canvas wrap would be another matter unless you charged enough up front that it doesn't cut deeply into your profit. You could always explain that you were unaware of her wishes and that this would incur an additional fee for the reprints. Another option is the small sticker on the back with studio info.

Jul 12 13 10:37 am Link

Photographer

Gulag

Posts: 1252

Duluth, Georgia, US

On the hand,  prints of Cindy Sherman's work can cost millions a pop. Sadly, some people here forgot to tell Sherman that her prints can look more artistic and professional if her logo/signature is added.

http://www.gagosian.com/exhibitions/jun … ion-images

Jul 12 13 11:22 am Link