Forums > Digital Art and Retouching > Problem with Graphic Artist

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

I have contacted a graphic artist from mm to do a project for me. Half of the payment was required to start. It was agreed that I would have screenshots and updates on project. It's been a week and I have seen no screenshots or anything. What should I do. She says she has started project and was going to add finishing touches to the final, but how do I know what the start and final are. I'm stuck. Please advice me.

Jul 11 13 05:40 am Link

Photographer

Marin Photography NYC

Posts: 7246

New York, New York, US

Blaque Photography wrote:
I have contacted a graphic artist from mm to do a project for me. Half of the payment was required to start. It was agreed that I would have screenshots and updates on project. It's been a week and I have seen no screenshots or anything. What should I do. She says she has started project and was going to add finishing touches to the final, but how do I know what the start and final are. I'm stuck. Please advice me.

What was the time frame you agreed to? If you are ahead of schedule or didn't set a time frame all you can do is wait.

Jul 11 13 05:44 am Link

Retoucher

Kristiana-Retouch

Posts: 289

London, England, United Kingdom

Isn't final result what matters?
I am organized but one of my friends workflow is complete mess and if he would have to provide screenshots in the middle of his work everyone would think result will be awful and it's a total mess but once everything comes together it looks fantastic.
May be the case where there is actually nothing to show while working.

Jul 11 13 06:34 am Link

Photographer

Robert Jewett

Posts: 2460

al-Marsā, Tunis, Tunisia

Seriously.  Give them a break.  A week is no time at all.

Jul 11 13 07:08 am Link

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

She was the one who said she would give updates and screen shots at a specific time. I will wait but no response from her. I am not constantly bugging her. I did all that was asked of me and as I said I would do. Only fair for her to do what she says she gonna do

Jul 11 13 04:46 pm Link

Photographer

GER Photography

Posts: 7934

Imperial, California, US

A week with a Holliday does not count.

Jul 11 13 05:00 pm Link

Retoucher

Peano

Posts: 4106

Lynchburg, Virginia, US

A couple of thoughts come to mind. Whether they apply here, I don't know:

Blaque Photography wrote:
I have contacted a graphic artist from mm to do a project for me. Half of the payment was required to start.

Thought 1: Always pay by a method that leaves you the option to challenge the payment (Paypal, a major credit card).

It was agreed that I would have screenshots and updates on project. It's been a week and I have seen no screenshots or anything.

Thought 2: If you agreed on a delivery date for the screenshots and updates, politely remind this person that if they aren't delivered as promised, you will challenge the payment (see Thought 1).

Jul 11 13 05:37 pm Link

Photographer

Brick Wilson

Posts: 370

Carol Stream, Illinois, US

Send her an angry, passive-aggressive email. That's really the best solution to the problem.

Jul 11 13 05:47 pm Link

Photographer

C h a r l e s D

Posts: 9304

Los Angeles, California, US

Have you approved a pre-design yet?  If not, I'd definitely worry.  If you have approved a pre-design, just let them finish.  I'd NEVER let a graphic artist work on and complete a project I have never seen any ideas for.

Jul 11 13 06:34 pm Link

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

Peano wrote:
A couple of thoughts come to mind. Whether they apply here, I don't know:

Blaque Photography wrote:
I have contacted a graphic artist from mm to do a project for me. Half of the payment was required to start.

Thought 1: Always pay by a method that leaves you the option to challenge the payment (Paypal, a major credit card).


Thought 2: If you agreed on a delivery date for the screenshots and updates, politely remind this person that if they aren't delivered as promised, you will challenge the payment (see Thought 1).

yes i did pay with paypal......she opted to tell me that she will have preview/screen shot on a certain date

Jul 11 13 08:49 pm Link

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

C h a r l e s  D wrote:
Have you approved a pre-design yet?  If not, I'd definitely worry.  If you have approved a pre-design, just let them finish.  I'd NEVER let a graphic artist work on and complete a project I have never seen any ideas for.

a concept was thought of by me and in the agreement i was to get updates

Jul 11 13 08:50 pm Link

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

Brick Wilson wrote:
Send her an angry, passive-aggressive email. That's really the best solution to the problem.

that will not solve the problem

Jul 11 13 08:50 pm Link

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

all in all the designer offered a preview which would be nice but if something was wrong i would rather catch it early than have the designer finish and have to backtrack to fix

Jul 11 13 08:55 pm Link

Photographer

richy01

Posts: 153

Amsterdam, Noord-Holland, Netherlands

I agree with Peano...if you agreed a specific date and the retoucher/artist is not providing on that date, send a mail reminding the agreement and request an answer within a day or two...when she fails, contact paypal.

Jul 12 13 08:58 am Link

Photographer

Blaque Photography

Posts: 76

Abilene, Texas, US

i was given a sample today

Jul 12 13 12:53 pm Link