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Makeup Artist
Aleksandra Ambrozy
Posts: 142
Philadelphia, Pennsylvania, US


Nov 07 12 03:26 pm  Link  Quote 
Photographer
M Pandolfo Photography
Posts: 12,116
Tampa, Florida, US


I just wanted to offer my sympathy to you. I try to stay as far away from weddings as possible, from a photography standpoint as well.

Even when the bride is initially happy, every decision becomes a committee hearing and if ONE friend or family member made a comment that was even remotely perceived as negative by the bride, her opinion will change at the drop of a hat.

I would go about your business as normal. If she decides to terminate your services, it will be a huge relief. If not, try to avoid the inevitable Bridezilla noise. It isn't about you or your skills...it's a bride venting because she's stressed and being inundated from all sides.

Don't take it personally and BREATHE smile

Oh, and as for another free trial...absolutely not. She may be your client but that doesn't give her the right to take advantage of your services simply because her mind changed...or somebody changed it.

Stick to your guns and put the ball in her court (and that completes the cliche-fest for today).
Nov 07 12 03:36 pm  Link  Quote 
Photographer
In Balance Photography
Posts: 3,370
Boston, Massachusetts, US


Aleksandra Ambrozy  wrote:
... I don't want to dump her because I need the money, if i dump her I will need to give her the retainer back also...

If you don't want to/can turn this business engagement into a success, refund the money. Set your mind that you are going to win new business in order to cover the income shortfall (or that you are going to cut expenses to cover the short fall).

If you really want to make this successful, take a deep breath and promise yourself that you aren't going to let this client turn this engagement sour. Put a plan in place to deal with difficult clients like this and get it reviewed by people that you trust.

Nov 07 12 03:37 pm  Link  Quote 
Photographer
dcsmooth
Posts: 1,170
Detroit, Michigan, US


No matter what business you are in, there are always going to be clients/customers that you would love to get rid of. Everyone from appliance repairmen to hairdressers to health care professionals has the same problem once in a while.

You have to approach each situation individually and determine whether it is worth it to put up with their rude behavior in order to receive the amount of your fees for the services.

Sometimes it is better just to cut the ties and give them a polite refund.

Even doctors sometimes tell rude and demanding patients they will no longer accept them and that they need to find another source for their health care. It doesn't happen often, but it does happen.

One thing to consider, is that word of mouth can hurt your reputation. A customer who had a bad experience is likely to spread the word around to a couple hundred people and with today's social media, it could go a lot further than that. But many of those who hear it will consider the source and realize that the person is impossible to get along with. You would be better off to cut the ties very politely and decline to work with them, because that looks better than having the client complain about being unhappy with your work.

Brides/weddings have the reputation among everyone who provides services to them such as photographers, makeup artists, caterers, dress stores, florists, and so on as being absolutely the worst customers to deal with.  This is why I do not shoot weddings, I do not need the aggravation.
Nov 07 12 03:38 pm  Link  Quote 
Photographer
Daniel Leon
Posts: 1,376
Toronto, Ontario, Canada


Everyone will probably say to "have business sense/suck it up/deal with it/do it for reputation" etc.

I don't believe in that, if you feel she is rude beyond your threshold, dump her. Clients pay for a service, not for a doormat for them to abuse.

Will she rage and tell her close people that you are all kinds of bad? Very likely, but that could happen even if you appease her.

Some people ultimately work for money, nothing else.
If you are like that then do whathever she says, as that guarantees income for december as well as the highest chance of good word of mouth.

To me, being respected and being happy with my work is more important, so I would can her.
Nov 07 12 03:41 pm  Link  Quote 
Makeup Artist
Aleksandra Ambrozy
Posts: 142
Philadelphia, Pennsylvania, US


Nov 07 12 03:49 pm  Link  Quote 
Model
njsheadshotz
Posts: 5
Dallas, Texas, US


As odd as it may seem, consider adding an acceptance clause to your contract that after you finish your application and the client approves, she simply initials on her way out. Sometimes it has nothing to do with you but the way a photographer lite a scene that made things unflattering. AND you should not be liable for that.

Talk to her and explain that she said she liked it; why the change?  Advise her you are NOT willing to give her another FREE trial since she indicated she was pleased but you will offer a small discount.

IF you decide to give her a FREE one, her personality type sounds like the type that will take a mile when an inch was offered.

I understand you need the money but if it's like that NOW, what will it be like later? AND guess what.... there are NO do overs for her wedding day. Expect a headache. I would suggest you revise your contract so she has to sign-off.

It seems over the top but people are getting very sue-happy these days. Especially with weddings.

I have a photography client that said she was pleased and a month later came back saying she thinks there is a specular highlight under one of her eyes on one of the images. #ContractNowRevised
Nov 07 12 03:52 pm  Link  Quote 
Photographer
Toto Photo
Posts: 2,617
Belmont, California, US


Aleksandra Ambrozy  wrote:
Thank you for the advice everyone. I usually actually love doing weddings and it has been a very rewarding experience for me. Most of my brides are very sweet. That's I guess why I am so stunned with the way she has been acting.
I understand if someone changes their mind or wants to change something but why be rude?
I am very conscious about my reputation in this industry because often this is all you have. And I am very worried about her spreading negative rumours about me. Thats why I am not sure what is worst: Dumping her or doing anything to please her...

People are rude because they feel less than in some way. Instead of working to overcome their lack of confidence they fight it with rudeness. At this point in their evolution they are probably unaware they are poisoning the atmosphere around them. In many ways they are like little children.

If this happened to me, I'd want to find out exactly what made her change her mind. It is rather extreme to go from liking a job to not liking it. I have a feeling there is someone else influencing her. If you don't find out who that is and what it is that needs changing to please THAT person, then you run the risk of not pleasing again. In fact if I were to agree to doing another look, I'd insist I'd only be willing to do it if person X were there to comment immediately.

Nov 07 12 04:28 pm  Link  Quote 
Photographer
Toto Photo
Posts: 2,617
Belmont, California, US


Very good advice NJ. This anecdote made me laugh:

njsheadshotz wrote:
I have a photography client that said she was pleased and a month later came back saying she thinks there is a specular highlight under one of her eyes on one of the images.

If she sues, ounter sue her for perspiring and ruining the marketability of that image.

Nov 07 12 04:32 pm  Link  Quote 
Makeup Artist
ThirdEyeMakeup
Posts: 307
Los Angeles, California, US


Is money worth the stress of going through with the wedding?
My advice is to reimburse her for the retainer (not the trial) and send her on her way. The earlier, the better, since she will still need to find another mua. When you dump her, keep it short and sweet.

This is a win-win situation: You keep your sanity and hopefully she realizes loses when she doesn't treat people with respect.
Nov 07 12 05:12 pm  Link  Quote 
Retoucher
C Benjamin Design
Posts: 10
San Diego, California, US


Toto Photo wrote:
People are rude because they feel less than in some way. Instead of working to overcome their lack of confidence they fight it with rudeness. At this point in their evolution they are probably unaware they are poisoning the atmosphere around them. In many ways they are like little children.

If this happened to me, I'd want to find out exactly what made her change her mind. It is rather extreme to go from liking a job to not liking it. I have a feeling there is someone else influencing her. If you don't find out who that is and what it is that needs changing to please THAT person, then you run the risk of not pleasing again. In fact if I were to agree to doing another look, I'd insist I'd only be willing to do it if person X were there to comment immediately.

Most of the time I would agree with this, however I worked in the wedding industry for quite awhile, and I can tell you nothing can turn an otherwise sweet and kind person into a giant c-word faster than a wedding, and anything going wrong in one making EVERYTHING wrong.  There is a chance that she in fact loves the photos, but because the caterer messed something up, everything is under a microscope.

Nov 07 12 05:15 pm  Link  Quote 
Photographer
Top Gun Digital
Posts: 1,229
Las Vegas, Nevada, US


You only have two choices.  You suck it up and deal with it because you want the money or you tell her to get lost and give her a refund.  You're the only one that knows if the money is worth the aggravation.   Consider the possibility that if she is complaining now she will complain about the final product as well no matter how good it is.  What will you do if she doesn't like the final images and suddenly tells you she wants all her money back.
Nov 07 12 05:18 pm  Link  Quote 
Makeup Artist
Raw-Beauty
Posts: 190
Toronto, Ontario, Canada


what are the odds that she has another different MUA in mind that is undercutting your prices and just wants and excuse?  I agree with above posts.  not worth the headache dealing with this.
Nov 07 12 05:26 pm  Link  Quote 
Makeup Artist
Crystal Rose Make up
Posts: 486
Sydney, New South Wales, Australia


Have you seen the photos, and is this the photographer she will be using on the day?

Maybe they have been badly shot and lit, and not the make up it's self.

I would ask to have a look at the photos and take it from there maybe you can both try to work something out.

I would also ask her what changes she thought might be needed .
Nov 07 12 06:31 pm  Link  Quote 
Photographer
GER Photography
Posts: 7,763
Imperial, California, US


I can't imagine the $$$ being worth dealing with an F'n bridezilla.
Nov 07 12 06:36 pm  Link  Quote 
Photographer
KMP
Posts: 4,757
Houston, Texas, US


Every so often you will run into rude people. They are not clients. they are just rude people.   If you need the money badly enough, you'll just have to suck it up.

BUT.. It's been my experience that a lousy client never improves and nornaly they just get worse. In the end they make your life hell and demand their money back..

It's my suspicion that such "clients" complain ONLY to guilt people into giving them services for free.    A good client appreciates your services.  They see value in it and are willing to pay fairly for those services.  They also will refer you to other potential cleints.

Clients, such as the one you describe are parasites that have no intent of ever using your services again nor do they ever say anything positive about your work or get you new clients.

You may say to them, "I'm sorry but you're not happy with my work.  It's an important day for you and it's important that you are very comfortable with your makeup that day of all days.   I suggest you find someone else to work with and hand them back their retainer..    I can almost guarantee you, from what you've said, they will find all sorts of things to bitch about and want a full refund. You'll likely end up doing all the work and still not have anything to show for it.

Might as well head them off, before they make your life worse..
Nov 07 12 06:54 pm  Link  Quote 
Photographer
Ruben Sanchez
Posts: 3,433
San Antonio, Texas, US


Aleksandra Ambrozy  wrote:
I have a bride who is getting married next month ( december bit slow for me). She booked me months ago and just came for a trial last weekend before her engagement session. She was very happy during the trial and didn't want any changes/adjustments but she emailed me last night that she was very unhappy with the way she looked on the photos.

p.s. I have been doing bridal for a long time and have a great record otherwise...

If you want to ruin your reputation as a wedding photographer, dumping her a month before her wedding is the way to do it.

I think you'll just have to suck it up, reshoot for free, and get the whole thing over with as soon as possible.  I can tell you now, she's not going to like her wedding photos at all.  She sounds like one of "them", and to wedding photographers, that means the Bride From Hell.

I feel for you, as I've been there before, when I was just starting out. 

What you could do, is give the bride the choice, so the blame will be hers.  Tell her you'll give her back her deposit so that she can look for another photographer, or that you can continue as the photographer, and that all photos will look like the ones you took. Just tell her, that's how she looks, and that the photos you took of her don't lie.

Can't tell you how many women will tell you that their cell phone photos of themselves is what they really look like.

Let her make the decision.

Nov 07 12 07:18 pm  Link  Quote 
Photographer
AJ_In_Atlanta
Posts: 12,692
Atlanta, Georgia, US


Consider this your warning, it will only get worse if you keep her
Nov 07 12 07:23 pm  Link  Quote 
Photographer
Chicchowmein
Posts: 14,395
Palm Beach, Florida, US


KevinMcGowanPhotography wrote:

Every so often you will run into rude people. They are not clients. they are just rude people.   If you need the money badly enough, you'll just have to suck it up.

BUT.. It's been my experience that a lousy client never improves and nornaly they just get worse. In the end they make your life hell and demand their money back..

It's my suspicion that such "clients" complain ONLY to guilt people into giving them services for free.    A good client appreciates your services.  They see value in it and are willing to pay fairly for those services.  They also will refer you to other potential cleints.

Clients, such as the one you describe are parasites that have no intent of ever using your services again nor do they ever say anything positive about your work or get you new clients.

You may say to them, "I'm sorry but you're not happy with my work.  It's an important day for you and it's important that you are very comfortable with your makeup that day of all days.   I suggest you find someone else to work with and hand them back their retainer..    I can almost guarantee you, from what you've said, they will find all sorts of things to bitch about and want a full refund. You'll likely end up doing all the work and still not have anything to show for it.

Might as well head them off, before they make your life worse..

This sounds like the perfect thing to say and the perfect way to handle it.

Do not work with her. It will only get worse.

Nov 07 12 07:27 pm  Link  Quote 
Photographer
Chicchowmein
Posts: 14,395
Palm Beach, Florida, US


Ruben Sanchez wrote:

If you want to ruin your reputation as a wedding photographer, dumping her a month before her wedding is the way to do it.

I think you'll just have to suck it up, reshoot for free, and get the whole thing over with as soon as possible.  I can tell you now, she's not going to like her wedding photos at all.  She sounds like one of "them", and to wedding photographers, that means the Bride From Hell.

I feel for you, as I've been there before, when I was just starting out. 

What you could do, is give the bride the choice, so the blame will be hers.  Tell her you'll give her back her deposit so that she can look for another photographer, or that you can continue as the photographer, and that all photos will look like the ones you took. Just tell her, that's how she looks, and that the photos you took of her don't lie.

Can't tell you how many women will tell you that their cell phone photos of themselves is what they really look like.

Let her make the decision.

This is a makeup artist not a photographer.

Nov 07 12 07:28 pm  Link  Quote 
Photographer
Mirror With A Memory
Posts: 285
New York, New York, US


You got to know when to hold 'em, know when to fold 'em,
Know when to walk away and know when to run.
Nov 07 12 07:29 pm  Link  Quote 
Photographer
J O H N A L L A N
Posts: 9,941
Santa Ana, California, US


Simply tell her that her behavior toward you is "unacceptable" and that you are not willing to permit her behavior. Let her know that you value the engagement (the job), but her behavior toward you must change.

Easy as that. I had to do this with a client about 6 months ago - before that he was aggressive and bullying. All that changed pretty quickly and he's still a high revenue generating client.
Nov 07 12 07:35 pm  Link  Quote 
Makeup Artist
LC Makeup and Styling
Posts: 90
Perth, Western Australia, Australia


Maybe print out a personalised T & C form that you email to customers prior to trials/weddings and have them sign and forward to you if happy, then you can proceed knowing your ass is covered AND they signed.  Maybe add that if they need a second trial they will still need to pay a discounted fee and also a cooling off period in terms of the deposit..meaning they only have a certain amount of time after the trial to change their minds about the booking and if they go past that then they forfeit their deposit.  This stated in a t & c lets them know in advance so you arent put in this position. Just my 2cents.
Nov 07 12 07:47 pm  Link  Quote 
Photographer
Innovative Imagery
Posts: 2,815
Los Angeles, California, US


As a business person you have a responsibility to yourself to at least try to salvage the situation.  Find out what really went wrong.  Ask to see the pictures and have her explain what she doesn't like as you don't want to make the same mistake twice.  This will allow you to find out if the images are really bad, or if she is being unreasonable, or the photographer made an error, etc.  Once you have this information you can decide how to handle it.

I agree that bad relations can ruin the rest of the job.  If you can correct it, then you become the hero and it is smooth sailing forward.  You probably know a photographer that you have developed a relationship with, who can evaluate the images and let you know if it is a photographer problem or not.

If you feel you cannot solve the problem, then I would release the client immediately so they can find another person to work with.  You could weight giving back some or all of the retainer depending on how much you want to hassle with this client.  You could also weigh the loss of job income to your out of pocket for another trial and see which you prefer.

I would not do any of those things until you know what the real issue is.  If she is unwilling to work with you to find this out, then dump her.
Nov 07 12 07:47 pm  Link  Quote 
Makeup Artist
Dani Jaye
Posts: 319
Princeton, New Jersey, US


I call BS on having to suck it up.  Why should bad behavior be rewarded?  If she is a bitch now, how on earth is she going to get better the day of?

What is YOUR time worth to you?   Or your reputation? Bow out gracefully as stated perfectly in above comment. Return the retainer and know that in the long run you saved money by protecting your reputation.

I truly believe your reputation is not worth the risk she brings.  Clearly she has no filter, nor respect for you and your work or she wouldn't treat you the way she is.  Imagine her poor fiancĂ©...oy!

Absolutely no free trial.  You don't get to suddenly have "buyers remorse" especially after saying she was pleased.  She had enough info based on your site, port, etc... to make an informed decision.  She had a trial, period thee end.  No freebies after the first one. 

Your kit, time, car, travel, insurance, YOUR TALENT (the one you have worked so hard to hone)...all cost way too much in upkeep to be giving your talent away.

Besides, can she walk into any store and demand the next item or service free b/c although she at first wanted it and now she doesn't even though it's already used? No.

IMO-The only people she gets away with this with, is the people who accept it.  Therefor, perhaps they deserve the hell they saw coming right at them with plenty of warning.
Nov 07 12 09:40 pm  Link  Quote 
Photographer
Star
Posts: 17,925
Los Angeles, California, US


Aleksandra Ambrozy  wrote:
I am having a very difficult and rude client and I need help deciding what to do.
I have a bride who is getting married next month ( december bit slow for me). She booked me months ago and just came for a trial last weekend before her engagement session. She was very happy during the trial and didn't want any changes/adjustments but she emailed me last night that she was very unhappy with the way she looked on the photos.
I did exactly what she wanted etc....
She is quite rude now and says she wants another trial that she won't pay for blah blah blah. I usually accomodate brides and give them discounts for second trials but she is just so rude.
What do I do? I don't want to dump her because I need the money, if i dump her I will need to give her the retainer back also.
I tried to be very nice, accomodating and understanding but she is just such a bitch. I actually want her to dump me now because then she will still have to pay my fee.
When do you know its just not worth it?
Thanks
Aleks
p.s. I have been doing bridal for a long time and have a great record otherwise...

1. you need the money

2. she agreed to your terms when she signed the contract

3. your terms state that all trials must be paid for

Just be polite, remind her of the contract she signed and say you are sorry she was unhappy with the images. NOTHING ELSE. Just sorry she was unhappy with the images, and a quote for your fee for an additional trial.

DON'T address her rude comments, just ignore them. On the day of bring in a min wage assistant so if she becomes verbally abusive you have a witness. If she gets too bad you are entitled to leave and keep the retainer.

MY wedding contract has a "no abuse" policy that states that if anyone in the wedding party engages in x or y behavior I will leave and the client will still be liable to pay me for the entire amount in the contract.

Nov 07 12 11:20 pm  Link  Quote 
Makeup Artist
Aleksandra Ambrozy
Posts: 142
Philadelphia, Pennsylvania, US


Nov 08 12 09:53 am  Link  Quote 
Makeup Artist
Makeup by Ashleigh
Posts: 9
Montreal, Quebec, Canada


Michael Pandolfo wrote:
I just wanted to offer my sympathy to you. I try to stay as far away from weddings as possible, from a photography standpoint as well.

I would go about your business as normal. If she decides to terminate your services, it will be a huge relief. If not, try to avoid the inevitable Bridezilla noise. It isn't about you or your skills...it's a bride venting because she's stressed and being inundated from all sides.

Don't take it personally and BREATHE smile

Oh, and as for another free trial...absolutely not. She may be your client but that doesn't give her the right to take advantage of your services simply because her mind changed...or somebody changed it.

Stick to your guns and put the ball in her court (and that completes the cliche-fest for today).

Well said. Took the words right out of my mouth.
When I had begun doing bridals, this was actually my biggest fear. I since came to realize that brides are going to be VERY picky about just about anything, however they also pay very well. It's up to you to decide if you want to keep dealing with her, or not. Personally, I would continue with this client, but not offer any more FREE trials. She can pay for an additional one if she likes, but do NOT let her take advantage of you.

Take note what she suddenly doesn't like, and the day of her wedding try to come 10-15 minutes earlier to discuss and fix. This is actually EXACTLY what I do when I encounter this situation. Normally the brides are very understanding, and if not, I simply explain to them that since I am a mobile service, they will be charged accordingly for anything extra.


Good luck!

Nov 08 12 10:02 am  Link  Quote 
guide forum
Makeup Artist
KJB
Posts: 1,184
New York, New York, US


It sounds like this client doesn't understand the conditions of your contract ...I have to admit, I'm a little confused also.

I feel that I have to remind everyone - working as a professional makeup artist is a REAL business.
And every successful business MUST have very clear and concise terms and conditions.

I provide rate sheets that quote pricing AND include a list of requirements, conditions and stipulations for each type of booking.
When my services are requested, a rate sheet is forwarded to the client. If the client wishes to move forward, a customized Deal Memo or Contract is created that fully explains rates, payment terms, project details, conditions and penalties. This document is either accepted or negotiated and must be signed before I confirm the booking.
BTW - retainers are not refundable in my business. My rate sheet and every one of my deal memos or contracts state that clearly.

BTW - this bride sounds like she's trying to scam you for another free makeup. Don't do it. 
Request to see the photographs she is referencing and advise her that if the fault is indeed yours (I highly doubt it), you will adjust the application to avoid this problem on the day of the wedding.
If she refuses, tell her she has every right to cancel, but will be charged the retainer for cancellation, as stated in your contract.
She cannot harm your reputation if you play by the rules.

Good luck.  wink
Nov 08 12 03:34 pm  Link  Quote 
guide forum
Makeup Artist
Mary
Posts: 7,155
Coronado, California, US


you do charge for trials correct?  you should... and the second trial should cost at least as much as the first... So I'm not sure what the problem is?  It looks like more money to me.

If you don't charge for trials, I have no advice for you really....because I can't imagine someone working free...
Nov 08 12 08:17 pm  Link  Quote 
Model
susandiaz
Posts: 7
Lakeland, Florida, US


Post hidden on Nov 09, 2012 12:20 am
Reason: other
Comments:
spam is evil
Nov 08 12 11:06 pm  Link 
Photographer
Peter Benke
Posts: 1
San Diego, California, US


Keep her as a client -

Peter
Nov 09 12 10:20 pm  Link  Quote 
Photographer
P O T T S
Posts: 5,303
Lake City, Florida, US


What did she not like about the pictures? Are you sure it was a result of the make up and not the retouch?

Pains in the butts usually remain so the entire time you work with them. My approach has been to be honest. Tell them that they are being a pain and that you simply chose not to work with people who act like that. Would they like an opportunity to start over or would they like to find someone else. That usually weeds out the ones Iwouldnt want to work with anyway.
Nov 09 12 10:36 pm  Link  Quote 
Model
Christina Josephine
Posts: 121
Warsaw, Indiana, US


I know it stinks to deal with cranky customers, sorry:(

But, just remember that "the customer is always right" thing. If you make her happy, hopefully she will book you for other things and tell her friends.

If you just cant take her attitude- refund her money and tell her you are having a hard time with the difference in your personalities.

From there- maybe make up a contract stating the set cost for second trials so you dont have to worry about it again.
Nov 10 12 12:36 am  Link  Quote 
Makeup Artist
Aleksandra Ambrozy
Posts: 142
Philadelphia, Pennsylvania, US


Nov 10 12 05:02 pm  Link  Quote 
Photographer
Innovative Imagery
Posts: 2,815
Los Angeles, California, US


Well . . . to be fair, if you don't do a good job, she will need to find someone else for her date, so she wants to find that out right away.  I think that is reasonable.  I would suggest doing it in the morning in case she is just looking for a free make up for a night out.
Nov 10 12 05:28 pm  Link  Quote 
guide forum
Makeup Artist
KJB
Posts: 1,184
New York, New York, US


Aleksandra Ambrozy  wrote:
So 3 days ago I emailed her a date and time at which we could meet for another trial. I tried to make things better so I told her ok to a redo free of charge.... now she is emailing that she wants to meet sooner! (the date was in 2 weeks). Now I know it was a mistake. hahaha.. most of you were so right that a miserable client will be always miserable...

So, you asked for advice and basically took none of it ...even though some came from senior artists with a wealth of experience in these type of situations.

Once again, I'm reminded why I post so infrequently at MM. Forum members claim they want information from experienced senior artists ...then they either ignore it or argue it.

Waste of time.

Nov 11 12 10:20 am  Link  Quote 
Photographer
Teila K Day Photography
Posts: 1,930
Richmond, Indiana, US


Aleksandra Ambrozy  wrote:
So 3 days ago I emailed her a date and time at which we could meet for another trial. I tried to make things better so I told her ok to a redo free of charge.... now she is emailing that she wants to meet sooner! (the date was in 2 weeks). Now I know it was a mistake. hahaha.. most of you were so right that a miserable client will be always miserable...

I like to be nice, however I wouldn't stand for a client treating me like "the help".  Based on this brides history leading up to yesterday I would've told her the appointment date is what it is... any additional whiney, immature or disrespectful utterances from the bride and I would've terminated business with her on the spot (forever), refunded any refundable monies and felt a lot better that she was out of my hair.

If she was paying some ludicrous amount for a bridal, then I'd keep my mouth shut, but if she's paying $$$ and acting as if space and time revolves around her every whim... I would've given her the boot long ago.

Who has time for that stuff?

Nov 11 12 11:31 am  Link  Quote 
Photographer
Teila K Day Photography
Posts: 1,930
Richmond, Indiana, US


MADE NYC wrote:
It sounds like this client doesn't understand the conditions of your contract ...I have to admit, I'm a little confused also.

I feel that I have to remind everyone - working as a professional makeup artist is a REAL business.
And every successful business MUST have very clear and concise terms and conditions.

I provide rate sheets that quote pricing AND include a list of requirements, conditions and stipulations for each type of booking.
When my services are requested, a rate sheet is forwarded to the client. If the client wishes to move forward, a customized Deal Memo or Contract is created that fully explains rates, payment terms, project details, conditions and penalties. This document is either accepted or negotiated and must be signed before I confirm the booking.
BTW - retainers are not refundable in my business. My rate sheet and every one of my deal memos or contracts state that clearly.

BTW - this bride sounds like she's trying to scam you for another free makeup. Don't do it. 
Request to see the photographs she is referencing and advise her that if the fault is indeed yours (I highly doubt it), you will adjust the application to avoid this problem on the day of the wedding.
If she refuses, tell her she has every right to cancel, but will be charged the retainer for cancellation, as stated in your contract.
She cannot harm your reputation if you play by the rules.

Good luck.  wink

On the mark.

Nov 11 12 11:34 am  Link  Quote 
Photographer
Teila K Day Photography
Posts: 1,930
Richmond, Indiana, US


MADE NYC wrote:

So, you asked for advice and basically took none of it ...even though some came from senior artists with a wealth of experience in these type of situations.

Once again, I'm reminded why I post so infrequently at MM. Forum members claim they want information from experienced senior artists ...then they either ignore it or argue it.

Waste of time.

correct again.

Nov 11 12 11:34 am  Link  Quote 
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