Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
Herman Surkis
Posts: 6,230
Victoria, British Columbia, Canada
B C L wrote: Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
Call, return. Bet you have replacement within 3 days.
B C L wrote: Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
They will send you another ASAP..but are you sure it's just not loose? Mine had come lose in shipping and all I had to do was reseat it and it has worked for years now.
B C L wrote: Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
B C L wrote: Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
Their customer service is pretty awesome. My experience with them has been that they went above and beyond to make sure the customer was taken care of and that all was in good order.
B C L wrote: Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
They have some of the best customer service of any company I have ever dealt with. They go out of their way to make sure you are taken care of. Its really refreshing in today's day and age passing the buck, and margin oriented companies.
Ironically, I was dealing with customer service from another company in an unrelated industry today, and was thinking to myself... "Why can't every company be as helpful as Paul C. Buff?".
They will send you another ASAP..but are you sure it's just not loose? Mine had come lose in shipping and all I had to do was reseat it and it has worked for years now.
I did press the bulb in firmer but it still didnt fire. after taking a closer look at it it was blackened near one of the edges
I bought a used ABR800 and it had a burned or damaged flashtube. I had a shoot coming up and, while I did pay- as the unit was used and didn't come from them (reasonably) for a new one, PCB rushed it to me very quickly without exorbitant shipping.
Let us know how it turns out. Love or hate their products (I'm a lover, not a hater) their service is excellent.
I did press the bulb in firmer but it still didnt fire. after taking a closer look at it it was blackened near one of the edges
That is normal sometimes, one the flash tubes on my strobes is like that. Just pull the tube completely out and plug it back in, see if it goes, you have to press it back in fairly firmly.
That is normal sometimes, one the flash tubes on my strobes is like that. Just pull the tube completely out and plug it back in, see if it goes, you have to press it back in fairly firmly.
Randall Photography wrote: Yea, I had a flash tube go out just under 2 years after and they sent a new one straight away. Even got them to overnight it to me
that's very refreshing to hear! I'm hoping they'll do the same for me
Steven A Thompson wrote: I bought a used ABR800 and it had a burned or damaged flashtube. I had a shoot coming up and, while I did pay- as the unit was used and didn't come from them (reasonably) for a new one, PCB rushed it to me very quickly without exorbitant shipping.
Let us know how it turns out. Love or hate their products (I'm a lover, not a hater) their service is excellent.
once again awesome to hear! I am also a lover I definitely will tell you guys how it turns out!
B C L wrote: Venting my frustration about receiving my ringflash with the right flashtube burnt out already. I was really excited to use it within the next few days for an event.
I was just wondering if this has ever happened to anyone else and how Paul C Buffs customer service reacts to a situation like this. I was going to call but they are already closed for the day. I plan on calling tomorrow
Don't be so negative. I screwed up a socket on a monolight and shipped it to them. They fixed it for free.
I definitely will tell you guys how it turns out!
such great customer service
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