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Photographer
jamesRwatson
Posts: 50
Toronto, Ontario, Canada


NPS user here (could be bias).
Nikon Toronto rocks. Flat out. Excellent service.

It's easy to find negative posts out there. It's rare for people blog/write positive things on the interwebs, they just vent their frustrations.

Either way, service doesn't enter into my choice of gear. Features and Ergonomics make it up for me.
Jan 17 13 04:52 am  Link  Quote 
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Photographer
K E S L E R
Posts: 11,574
Los Angeles, California, US


Yeah they are quite shitty.  Sent my D800 back for repairs for AF issues, it was returned unchanged hmm
Jan 17 13 05:47 am  Link  Quote 
Photographer
DBVE Imaging
Posts: 1,905
Fort Worth, Texas, US


I have had to send in two camera bodies over the years and had EXCELLENT service by Nikon.  As usual there are two sides to every story, but in general, Nikon service is probably among the best anywhere, at least that has been my experience.  Often times the problem is with the sender not doing things right and causing problems.
Jan 17 13 05:57 am  Link  Quote 
Photographer
KA Style
Posts: 1,549
Syracuse, New York, US


Every company has its issues. Period.

Im a Nikon shooter, Im not a "fangirl". (Havent had to use a repair service yet. D700 user.) I just learned on a Nikon so I stuck with it. I also personally like to colors of Nikon over Canon. Many of my second shooters use Canon and I can see the difference in color between the brands when I do post work.

I had this conv with my local camera store picking up prints. We were just randomly chatting and I got a "I think Sony has the best colors". smile Never tried a Sony Dslr just a P&S. One day I will try a Sony on.

I know all 3 brands have comparable cameras, issues, and results. It just a personal preference bottom line.
Jan 17 13 07:12 am  Link  Quote 
Photographer
whaze
Posts: 47
Chicago, Illinois, US


Pepsi vs Coke, Miller vs Budweiser, and so on and so on... blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

Service everywhere in any market from any big company blows these days and most people's patience has gone extinct. Welcome to the new millenium and the high tech world folks.

blah blah blah blah blah blah blah blah blah blah blah blah blah blah
Jan 17 13 07:18 am  Link  Quote 
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Photographer
GPS Studio Services
Posts: 34,425
San Francisco, California, US


John Allan wrote:
Just seems like you (as a Canon owner) went to an awful lot of trouble to collect multiple references to Nikon service problems and then post them with the title you used.
...
But, I'm not spending my time gathering information to bash Canon's whatever and posting it on the forums.
GPS Studio Services wrote:
...  I have to agree with John though.  What is the point of this thread?   The OP seems to have gone to a lot of trouble to flame Nikon service when he has no experience with them himself.
Jasper Johal Photo wrote:
As I mentioned in my first post, I was about to drop ten grand on a Nikon D800 and a set of top lenses. Like any sensible business owner I did some due diligence before making that investment. All those links above showed up on the first two pages of google. I specially took note of Roger Cicala's observations since he has a respected voice in the community.

Having had a positive decade of experience with Nikon gear back in the 80s, I was surprised at the large number of complaints about Nikon customer service, and the degree of frustration being expressed. I am sorry if you feel I bashed a brand you like, but I believe sharing information that helps the community as a whole is a good thing. 

Blind allegiance to a brand is detrimental to everyone in the long run, including the  brand. Shedding light on problems hopefully helps to alleviate them.

Rob Galbraith famously blogged about the problems he was having with auto focus on Canon 1D series. The photo community shared those findings widely, creating a huge furor that some saw as Canon "bashing". I am sure that feedback from the community had something to do with Canon spending money to develop the superb auto focus system we now enjoy on the 5D Mk3 and 1Dx.

So you decided not to buy Nikon.  That is a personal decision and I fully support whatever purchasing decision you have made.  None of that explains why you started this thread, when you have no personal experience with Nikon service.  I have yet to see a Nikon user come to these forums and start a thread like this.   I am sure there are those who have had their bad experience, but you are not one of them.

I know many people who have had awful experience with Canon service, Sony Service, Olympus Service, etc.  I am having a terrible experience with Hyundai service right now myself.  You, on the other hand, have no personal experience with them.

It concerns me that you suddenly chose to start this thread.  I still don't understand the reason for it.  I am not here to flame you, even if you are, or are not a Canon Fanboy.  I just find this thread to be inappropriate.    If we are going to have a thread on Nikon service, Canon service or whoever, let's have it with those who have experience, not those who have not.

Jan 17 13 07:38 am  Link  Quote 
Photographer
Marty McBride
Posts: 3,132
Owensboro, Kentucky, US


GPS Studio Services wrote:

John Allan wrote:
Just seems like you (as a Canon owner) went to an awful lot of trouble to collect multiple references to Nikon service problems and then post them with the title you used.
...
But, I'm not spending my time gathering information to bash Canon's whatever and posting it on the forums.
GPS Studio Services wrote:
...  I have to agree with John though.  What is the point of this thread?   The OP seems to have gone to a lot of trouble to flame Nikon service when he has no experience with them himself.

So you decided not to buy Nikon.  That is a personal decision and I fully support whatever purchasing decision you have made.  None of that explains why you started this thread, when you have no personal experience with Nikon service.  I have yet to see a Nikon user come to these forums and start a thread like this.   I am sure there are those who have had their bad experience, but you are not one of them.

I know many people who have had awful experience with Canon service, Sony Service, Olympus Service, etc.  I am having a terrible experience with Hyundai service right now myself.  You, on the other hand, have no personal experience with them.

It concerns me that you suddenly chose to start this thread.  I still don't understand the reason for it.  I am not here to flame you, even if you are, or are not a Canon Fanboy.  I just find this thread to be inappropriate.    If we are going to have a thread on Nikon service, Canon service or whoever, let's have it with those who have experience, not those who have not.

+1

Jan 17 13 07:52 am  Link  Quote 
Photographer
Dan Howell Tearsheets
Posts: 572
Jersey City, New Jersey, US


Jasper Johal Photo wrote:
Blind allegiance to a brand is detrimental to everyone in the long run, including the  brand. Shedding light on problems hopefully helps to alleviate them.

Sorry but that is just stupid. You are making a proclamation without any actual experience. That is blind allegiance to internet accuracy.

I have been an NPS member/user for 20+ years. I have had several occasions to use repair services across several bodies and numerous lenses at the Garden City facility. From rebuilding a lens after years of abuse to virtually new condition; to normal wear/use issues. The only real complaint was from keeping my D3X for a rather long time due to parts resupply issues caused by flooding at their Sendai facility. I have found them to be responsive when I outline a specific repair timeframe because of project deadlines. The NPS website makes it easy to track repair progress.

Conversely, I lost a Hasselblad H1 body for 6+ weeks because it had to be shipped back to Sweden for focus/mirror alignment machine that is only located there. That was a bitter pill to swallow.

Jan 17 13 08:29 am  Link  Quote 
Photographer
SPierce Photography
Posts: 19,566
Amherst, Massachusetts, US


I have only had to send a camera in for repairs once. I was without a camera for 3 months (yes you heard that right!) the nikon repair facility had lost my camera, and they only "found" it when I asked for it back un-repaired.

It should, however, be also noted that I went through a local camera store- who didn't seem to care much about how distraught I was without my camera. I doubt they cared or called to check in on it. Having a camera store on your side goes a long way to making things go faster.

Recently had a (potential) problem with my D800, and brought it in to the camera store (we couldn't replicate the problem, so never sent it in, i'm keeping a close eye on it) and the store did offer to lend me a camera while it's in for repairs, should it hit that point. So thank goodness!
Jan 17 13 08:59 am  Link  Quote 
Photographer
R D Photography
Posts: 27
Graham, North Carolina, US


I have had each of my Nikons in the shop in NY and have never been less than thrilled with the service and the price. The only time one was held up any longer than 10 days was my D700 to fix a piece that fell out of the pop-up flash. I had my sensor replaced, flash repaired, a new main board was installed, cleaned, new grips etc for under $250. Not sure how much better it could get than that. It did take an additional week or so to get the parts for the flash but I assume that is because it's not a common issue.
Jan 17 13 09:17 am  Link  Quote 
Photographer
Yingwah Productions
Posts: 1,341
New York, New York, US


SPierce Photography wrote:
I have only had to send a camera in for repairs once. I was without a camera for 3 months (yes you heard that right!) the nikon repair facility had lost my camera, and they only "found" it when I asked for it back un-repaired.

It should, however, be also noted that I went through a local camera store- who didn't seem to care much about how distraught I was without my camera. I doubt they cared or called to check in on it. Having a camera store on your side goes a long way to making things go faster.

Recently had a (potential) problem with my D800, and brought it in to the camera store (we couldn't replicate the problem, so never sent it in, i'm keeping a close eye on it) and the store did offer to lend me a camera while it's in for repairs, should it hit that point. So thank goodness!

Your post is confusing. 2nd paragraph you say the store is the cause of the 3 month delay, 3rd paragraph you're praising the store. Are you talking about 2 different stores??

Having the store send it in isn't likely to make a difference, they'll flag it as any other repair job. Being an NPS member will get it done faster.
Your best bet is to send it in yourself. The day they receive it they'll create a tracking number and e-mail it to you, then you can see every phase of whats happening to your camera. They check it to see if they can replicate the problem, then like when you bring a car in for service, you have to approve the charges to authorize the repairs. The store probably neglected to say yes to the repairs and thats why it sat for 3 months. After 2 weeks i would've called in to see what was happening.

Jan 17 13 09:21 am  Link  Quote 
Photographer
DougBPhoto
Posts: 37,484
Portland, Oregon, US


Yingwah Productions wrote:
Your best bet is to send it in yourself. The day they receive it they'll create a tracking number and e-mail it to you, then you can see every phase of whats happening to your camera. They check it to see if they can replicate the problem, then like when you bring a car in for service, you have to approve the charges to authorize the repairs.

I am NPS and I've never even had that happen.  (The day they receive it.)

I've had multiple occasions where I've needed to have managers go and look for my gear 2 days after it was received and signed for, because it was just tossed aside in a pile, even with yellow NPS stickers on it.

It is fantastic that most people have had great service, and I have gotten great service at times too.

Unfortunately, the trend that I have personally observed (and that I see in online reports) is that the level of service Nikon is providing is going downhill, and again, my personal observation is that Nikon does not care, or at a minimum, they certainly don't care as much as they used to.

Now, I don't fault the employees, as I get the impression that they are locked into the typical corporate cost-cutting/limiting ability to fix things attitude that is infecting the worldwide corporate climate, and as a result, when things fit into "normal parameters" they do fine, but when something is not quite "normal" they lack the power to make things right anymore.

Jan 17 13 01:23 pm  Link  Quote 
Photographer
Vision Images by Jake
Posts: 376
Manteca, California, US


In Balance Photography wrote:
I've had a D7000 and D90 in for repairs - the d7000 was warranty, the d90 was my issue (water damage).

The turnaround was about a week for each. Neutral on the D7000, positive on the D90. Not nearly as bad as what a number of people describe here.

I did read at one time that the East coast Nikon repair facility was better (whatever that means).

I agree with you, I only had to use the repair service a couple of times.  But my experience was ver positive on each occassion. No compliants... Interesting!

Jan 17 13 02:16 pm  Link  Quote 
Photographer
Stuart Photography
Posts: 5,938
Tampa, Florida, US


NPS since 2003. Never had a single issue, ever. I don't even clean my sensors. I should also mention I walk my gear in, as I'm local to the Melville center.
Jan 17 13 02:24 pm  Link  Quote 
Photographer
London Fog
Posts: 6,575
London, England, United Kingdom


22 years with Nikon here, 7 as an NPS member. I have had to deal with Nikon UK (now Nikon Europe) just 3 times in those 22 years, each time the service was rapid, very friendly, super efficient, they even serviced and cleaned one of my lenses to the point where it looked new when returned, without me even asking!

Never a single issue with them or any Nikon product. My D800 is the most awesome photographic tool that I have ever seen - nothing, absolutely NOTHING comes close!

Not a Nikon fanboy as I use and love Canon too!
Jan 17 13 02:44 pm  Link  Quote 
Photographer
redbanana
Posts: 775
Lexington, Kentucky, US


I personally have zero issues with Nikon's repair department. When I sent in my D700 for a new shutter they hooked me up with tons of free repairs. I got back a basically new camera inside and out. Also Nikon now has a parts store you can order parts for cameras and lenses.

http://shop.nikonusa.com/store/nikonprt … D.30573000
Jan 17 13 03:37 pm  Link  Quote 
Photographer
London Fog
Posts: 6,575
London, England, United Kingdom


Best thing Nikon ever did for me was to replace the rear cover on my F90X (notorious for peeling) with a cover they got from Japan...all free of charge! This was like a year or so ago, now my F90X from 1998 is essentially like new!

The whole thing was done in less than 10 days...!
Jan 17 13 04:47 pm  Link  Quote 
Photographer
OnePixArt
Posts: 884
Los Angeles, California, US


Ive got the Nikon D800e very pleased with it, as it the best dslr there is.
Ive also recently had my 70-200 f2.8 / VRII re tuned by nikion, works perfectly
Jan 17 13 04:55 pm  Link  Quote 
Photographer
Andrew Thomas Evans
Posts: 23,844
Minneapolis, Minnesota, US


I'm not a NPS member - although I should apply since I think I'd be a shoe-in, just need someone around here to vouch for me.


Anyway, I had my D2x in for repair a few years back, found a shop around Chicago off the Nikon site, called them, sent the camera in, a week later it was done. I paid for it all, and it was years after any warranty, but I have nothing bad to say about that shop or my experience.




Andrew Thomas Evans
www.andrewthomasevans.com
Jan 17 13 06:03 pm  Link  Quote 
Photographer
Tom LA
Posts: 174
Upland, California, US


My biggest gripe is that the repair facility at El Segundo no longer takes phone calls.  It makes the process very inefficient and annoying. 

When you drop off something, the tech won't look at it no matter how small the issue might be.  Then they send you off and you wait for an email to let you know what your options are.  The list of options can be limited, but the bigger problem is sometimes there isn't enough information for you to make a decision on how to proceed.  Without being able to call and talk to someone, you end up having to drive down there.
Jan 17 13 07:17 pm  Link  Quote 
Photographer
Yingwah Productions
Posts: 1,341
New York, New York, US


DougBPhoto wrote:

I am NPS and I've never even had that happen.  (The day they receive it.)

I've had multiple occasions where I've needed to have managers go and look for my gear 2 days after it was received and signed for, because it was just tossed aside in a pile, even with yellow NPS stickers on it.

It is fantastic that most people have had great service, and I have gotten great service at times too.

Unfortunately, the trend that I have personally observed (and that I see in online reports) is that the level of service Nikon is providing is going downhill, and again, my personal observation is that Nikon does not care, or at a minimum, they certainly don't care as much as they used to.

Now, I don't fault the employees, as I get the impression that they are locked into the typical corporate cost-cutting/limiting ability to fix things attitude that is infecting the worldwide corporate climate, and as a result, when things fit into "normal parameters" they do fine, but when something is not quite "normal" they lack the power to make things right anymore.

In the past four weeks I've been there twice. I live about 35 min drive away, by the time I got home I had an email sitting on my computer with the account number i could log in to. And this was during the holidays, when you expect things to be slow.

Jan 18 13 12:03 am  Link  Quote 
Photographer
SPierce Photography
Posts: 19,566
Amherst, Massachusetts, US


Yingwah Productions wrote:

Your post is confusing. 2nd paragraph you say the store is the cause of the 3 month delay, 3rd paragraph you're praising the store. Are you talking about 2 different stores??

Having the store send it in isn't likely to make a difference, they'll flag it as any other repair job. Being an NPS member will get it done faster.
Your best bet is to send it in yourself. The day they receive it they'll create a tracking number and e-mail it to you, then you can see every phase of whats happening to your camera. They check it to see if they can replicate the problem, then like when you bring a car in for service, you have to approve the charges to authorize the repairs. The store probably neglected to say yes to the repairs and thats why it sat for 3 months. After 2 weeks i would've called in to see what was happening.

I probably should have written it better. Before buying the D800 from the store in question (whether or not I liked them, i do believe in staying local) the store couldn't have given a shit about me, really. I had previously (2 years before I bought the d800 from them) brought my D80 for repair. They sent it out to the repair facility, and very clearly they couldn't have given a shit about whether or not my camera had gotten fixed. somewhere, after buying the d800, I finally hit the "accepted" status in the store and now they're being nicer.

Multiple phone calls were made to the store to find out the status, they told me they'd call me back with updates and never did.

Eh, valid or not, it was my first encounter with the repair service. I'm not sure if the fault was with Nikon, or the store. Either way, I wasn't happy.

Jan 18 13 07:08 am  Link  Quote 
Photographer
KMP
Posts: 4,655
Houston, Texas, US


DougBPhoto wrote:
You might want to talk with more people then.

My personal repair issues: Edited.. out for space.. see above..

That does suck.. and obviously you've had repeatedly bad experiences. 

Personally, I have not had near as many issues that needed repair work but they've all been handled to my satisfaction. I did have a 28-70 2.8 that had a focusing issue. I had to send it twice but it was fixed perfectly the second time and at no additional charge to me. 

Most every pro shooter I know shoots Nikon and is an NPS member.  I've never heard such stories... 

BUT.. I have a lens that I need to send in..

I'll see how they work out this time and post it here..

Best of luck..

Jan 18 13 07:19 am  Link  Quote 
Photographer
Christopher Hartman
Posts: 53,736
Buena Park, California, US


I have been there 2 or maybe 3 times since my first Nikon in 2004.  Haven't had any issues.  But I also haven't been there in about 4-6 years.
Jan 18 13 07:37 am  Link  Quote 
Photographer
Fotografica Gregor
Posts: 4,065
Alexandria, Virginia, US


I've worked through NPS for many years obtaining maintenance and the occasional repair  - mostly due to hard use -  and have honestly never had a complaint.....
Jan 18 13 07:51 am  Link  Quote 
Photographer
Jhono Bashian
Posts: 2,427
Cleveland, Ohio, US


I bought my first new F2 in 1976 and been a NPS member since the early 80's. back then they were excellent. NPS would send out demo lens for you to test for a week at a time. They would send you a loaner body or lens while yours was being repaired. it's been 10+ years since I have needed a camera repair. I have done some iFix on speedlights but not on lens/body repairs yet..  Or should I turn the camera body into an ash tray?
I need to send in my 70-200 f/2.8 VR for a D&C  I'm hope they can figure it out and fix the issues....
Jan 18 13 07:54 am  Link  Quote 
Photographer
Clinton Winant
Posts: 30
Solana Beach, California, US


For a variety of reasons, some self-inflicted wounds, I have had a lot of experience with Nikon repair recently.  Over the last few years, I was of the opinion that the work was outstanding, but the delays in getting cameras back could be a problem.

I am pleased to say that over the past six months, on four different occasions (two lenses and two cameras) the turn-around has been exceptional.  In all cases I was sent an estimate within 36 hours of dropping the parcel off at USPS.  In one case I got the equipment back the SAME WEEK, in all other cases the repair took less than ten working days.

My experience is still that all my cameras come back from Nikon repair working flawllesly
Jan 18 13 08:21 am  Link  Quote 
Photographer
liddellphoto
Posts: 1,800
London, England, United Kingdom


Some gold right here from Nikon support http://www.fredmiranda.com/forum/topic/1176229

I sent some pix to Nikon technical support of my new-to-me D800 focusing with its left, center and right focus points. Back focuses a little on left, a little less on center, and front focuses on right. Don't know, though, if it is enough to worry about.

Anyway this back from technical support just now. Names are redacted to protect the ignorant, uh innocent. And the reply came not within 24 hours, as Nikon says it should, but rather three days later. Anyway:

Dear XXXXX XXXXXX,

Thank you for contacting Nikon and sending us some sample images. We have reviewed your images. Please try shooting in an exposure mode other then aperture priority and use matrix or center-weighted metering. Shooting in aperture priority and spot metering will cause parts of the picture to be out of focus. If changing the camera setting does not resolve your issue please try resetting the camera to its factory default settings.

If you have any further questions please click on the link above this email and reference incident number XXXXXX-XXXXXXX.

Thank You,
XXXXX
Nikon Support

Jan 18 13 09:14 am  Link  Quote 
Photographer
Yingwah Productions
Posts: 1,341
New York, New York, US


SPierce Photography wrote:

I probably should have written it better. Before buying the D800 from the store in question (whether or not I liked them, i do believe in staying local) the store couldn't have given a shit about me, really. I had previously (2 years before I bought the d800 from them) brought my D80 for repair. They sent it out to the repair facility, and very clearly they couldn't have given a shit about whether or not my camera had gotten fixed. somewhere, after buying the d800, I finally hit the "accepted" status in the store and now they're being nicer.

Multiple phone calls were made to the store to find out the status, they told me they'd call me back with updates and never did.

Eh, valid or not, it was my first encounter with the repair service. I'm not sure if the fault was with Nikon, or the store. Either way, I wasn't happy.

Not trying to sound hostile here, but you should just deal with nikon repair directly instead of telling the store to call them. Most stores will say that any warranty claims should be sent to the manufacturer not the retailer

Jan 18 13 09:49 am  Link  Quote 
Photographer
SPierce Photography
Posts: 19,566
Amherst, Massachusetts, US


Yingwah Productions wrote:

Not trying to sound hostile here, but you should just deal with nikon repair directly instead of telling the store to call them. Most stores will say that any warranty claims should be sent to the manufacturer not the retailer

I figured as much, but at the time I thought I could/should go through the store. Needless to say, my experience with Nikon (i think it was a NY/east coast facility) STILL wasn't the best.

Jan 18 13 01:32 pm  Link  Quote 
Photographer
DBIphotography Toronto
Posts: 3,141
Toronto, Ontario, Canada


Skipped al posts, no offense. To answer to the title: I cannot say I've had a poor experience with Nikon's repair service. In fact, I've been shooting close to 3 years now and had no experiences with them whatsoever. And I shoot like a gatling in WW2. Make of that what you will.

D3, D90.

Ðanny
http://www.dbiphotography.com (Blog On Site) 
Jan 18 13 03:38 pm  Link  Quote 
Photographer
KMP
Posts: 4,655
Houston, Texas, US


whaze wrote:
Pepsi vs Coke, Miller vs Budweiser, and so on and so on... blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

Service everywhere in any market from any big company blows these days and most people's patience has gone extinct. Welcome to the new millenium and the high tech world folks.

blah blah blah blah blah blah blah blah blah blah blah blah blah blah

is this your experience with Nikon NPS too?

Jan 29 13 06:35 pm  Link  Quote 
Photographer
Sylvain Denis
Posts: 74
Fort Lauderdale, Florida, US


I sent my 28-70mm lens for repair, after 3 faxes of the receipt they said they wont repair because it is a gray market, that took 4 weeks to find out.

So they ship my lens back with a digital camera that is not mine, I emailed them and sent 3 letter in the mail and no one replied.

NIKON SUCK ASSSSS.

Not only they lost money from me and lost someone else camera plus spent money shipping my lens back, I sent the lens to someone else, got it fix at $300 but Nikon already quoted me at $650....

Nikon are real looser, but this was my gain on their stupid company, I am not referring to the camera they sent me that was defective, I am talking about the cost of getting it repaired...

The camera was defective, I contacted them 5 times and threw it away after 2 months..
Jan 29 13 07:28 pm  Link  Quote 
Photographer
J O H N A L L A N
Posts: 9,728
Santa Ana, California, US


Sylvain Denis wrote:
Nikon are real looser, but this was my gain on their stupid company...
HA HA HA

Nice attitude to go through life with.
No - Nikon isn't the looser here, the poor guy whose camera you misappropriated is.

Jan 29 13 07:39 pm  Link  Quote 
Photographer
SPierce Photography
Posts: 19,566
Amherst, Massachusetts, US


Sylvain Denis wrote:
I sent my 28-70mm lens for repair, after 3 faxes of the receipt they said they wont repair because it is a gray market, that took 4 weeks to find out.

So they ship my lens back with a digital camera that is not mine, I emailed them and sent 3 letter in the mail and no one replied.

NIKON SUCK ASSSSS.

Not only they lost money from me and lost someone else camera plus spent money shipping my lens back, I sent the lens to someone else, got it fix at $300 but Nikon already quoted me at $650....

Nikon are real looser, but this was my gain on their stupid company...
HA HA HA

The heck, dude? You basically stole someone elses camera! Shame on you.

Jan 29 13 07:50 pm  Link  Quote 
Photographer
Sylvain Denis
Posts: 74
Fort Lauderdale, Florida, US


i did not steal anything..
I tried to contact them 5 times no one ever replied...
Geeeeeee
And It was defective it was a crapy point and shoot, so I threw it away after 2 months of holding it...

Great! I tried and i'm a thief.

Nikon probably told him they wont fix it like they did to me.
Now the guy probably got his money back for loosing his camera, i think he got lucky...
Jan 29 13 08:09 pm  Link  Quote 
Photographer
ACPhotography
Posts: 8,596
Plainview, New York, US


I was having focus issues with my D800, dropped it off on Tuesday and had it back on Friday after they told me it would be a week even with NPS rush... I still haven't tested it so it could still be screwed up, according to the repair order they adjusted the mirror and af.
Jan 29 13 08:15 pm  Link  Quote 
Photographer
Christopher Burghardt
Posts: 47
Barcelona, Catalonia, Spain


I believe the experiences can vary as with any other companies as well!

Had a very bad experience with Nikon repair service here in Ireland, they fixed the SWM of my 70-200 BUT assembled the lens back together completely wrong. The Zoom ring was reversed. At first I thought it was a joke or something. I didn't bother with them to correct their mistake, because I was already disgusted with them, it took ages until I got the lens back as well and they must have hoovered their laboratory and emptied all the dust right into my lens. I also believe they scratched one inside element. sad
I ended up sending it to the Nikon service in Germany, they were quick, cleaned my lens & assembled it correctly. Unfortunately for a hefty price, mainly for the insured UPS delivery.

All that wouldn't make me think that their service sucks in general.
Jan 31 13 01:38 pm  Link  Quote 
Photographer
KMP
Posts: 4,655
Houston, Texas, US


I said I'd get back to this forum once I had my 70-200 f2.8 VR fixed by NPS. I think I got the lens about 7 or 8 years ago. I've never had an issue with it.  It's been my go-to lens for portraiture.   2 weeks ago the knob that tightens the revolving collar broke off.  I sent it in for that and a general cleaning.  It cost about about $600. Pricey but then if you amortize that over it's life span..it's pretty cheap.  They replaced the tripod mount, the bayonet mount, adjusted, cleaned, calibrated, replaced all the rubber housing rings and did a number of internal repairs... I got it back with in a week.. It's smooth, quiet and sharp...   

This is my normal experience with NPS. I'm a very satisfied NPS member!
Feb 05 13 06:18 pm  Link  Quote 
Photographer
DBIphotography Toronto
Posts: 3,141
Toronto, Ontario, Canada


KevinMcGowanPhotography wrote:
I said I'd get back to this forum once I had my 70-200 f2.8 VR fixed by NPS. I think I got the lens about 7 or 8 years ago. I've never had an issue with it.  It's been my go-to lens for portraiture.   2 weeks ago the knob that tightens the revolving collar broke off.  I sent it in for that and a general cleaning.  It cost about about $600. Pricey but then if you amortize that over it's life span..it's pretty cheap.  They replaced the tripod mount, the bayonet mount, adjusted, cleaned, calibrated, replaced all the rubber housing rings and did a number of internal repairs... I got it back with in a week.. It's smooth, quiet and sharp...   

This is my normal experience with NPS. I'm a very satisfied NPS member!

Comforting to hear; thanks kindly for the follow-up wink  I haven't yet required to send stuff into NPS (previously had stuff I either upgraded or.....well, I still have my 2nd camera going strong well-over 2 years now tongue).

Ðanny
DBImagery Toronto (Website)
DBIphotography Toronto (Blog On Site)

Feb 16 13 09:24 pm  Link  Quote 
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