Yes, it probably does belong in SR... but do newbies know this? Is a newbie going to be able to find the solution in SR or even navigate SR?
Leaving this in the newbie forum may assist other newbies in solving this problem on their own too.
Exactly my thoughts as well, thus making her aware of the forum, as moving newbie threads seems kinda risky in itself, as what are the odds they will be found in their new location.
As a newbie, I was providing her with information to assist her. The suggestion of moving the thread is that she can ask a moderator to move it, not to be confused with my suggesting a moderator do so without her being aware of it.
Curious/hopeful to see if her problem goes away via some of what has been suggested so far, and/or possibly trying an alternate browser.