|
Forums >
Off-Topic Discussion >
Having a smartphone = "poor customer service"?
Jul 26 14 12:37 pm Link We live in a world where signs have to be posted at the cashier/counter telling people not to use their cell phones. It's amazing that people will be at the front of the line, the clerk is ready and willing to serve them, and only them at that moment, and they need to be told to put down their phone (?!) Yes, our tech devices are profoundly changing our interactions and not always for the better. Jul 26 14 01:22 pm Link Looknsee Photography wrote: I totally believe this. Jul 26 14 02:11 pm Link Evan Hiltunen wrote: It is going to get worse! In some places of business, a payment transaction can be done from ones cellphone. I'm thankful for technology and the great advances we've made with it, however, I am also disappointed at the general behaviors of society when using it. We now have online bullying, sext'ing, rudeness to those around, dangerous & deadly driving, and obsessive/addictive behavoir because of cellphones. I don't like it! Jul 26 14 02:45 pm Link Evan Hiltunen wrote:
Jul 26 14 02:50 pm Link I have my doubts about the truth behind the figures in the article and whether or not the original poster was even affiliated with this "popular NYC restaurant". I'm not saying this type of behavior doesn't happen, but just the way the article is written seems off. If the restaurant is busy, then how are they able to accommodate so many reseating requests? I went to one of the most popular restaurants in the area where I live, the Marietta Diner, last night, and they are always incredibly busy. There was a line of two dozen or more people waiting to be seated when we got there and we still got seated within 20 minutes (table of four). While none of us were on our cellphones, my boyfriend's dad does like to ask the waiter questions and has special requests and whatnot. I'm always worried about the waiter's time because I know they are so busy, but our food was still served very promptly and the overall service was fantastic. The time that the waiter took responding to my boyfriend's dad and chatting with him for a bit about other stuff took just as long (if not longer) than any customer requesting a photo would have taken. Like I said, I know people do use their cellphones too much and can be rude with them in public places, but any restaurant worth its salt (no pun intended) should not see its business this severely impacted by them. Jul 26 14 03:34 pm Link Simple solution: the restaurant needs to hire some photographers to shoot the pics for the customers so they will take less time. When the waiter delivers the food to the table the photographer is there to shoot pics and the customers can immediately start eating. No more fumbling around trying to get a good shot and no more sending the food back because it's cold. Problem solved! Jul 26 14 04:37 pm Link I've had poor service with or without my phone. We went out to eat the other day and actually watched the waitress avoid us for 30 minutes. We didn't even order food yet, just drinks. When she came back my fiance had to yell at her to get our chip & dip order in before the ran off again. Another 15 minutes we finally got our food order in. The place wasn't even that busy, empty seats everywhere. Jul 26 14 06:49 pm Link |
