Forums > Photography Talk > Nikon D810 Service Advisory

Photographer

r T p

Posts: 3511

Los Angeles, California, US

Aug 20 14 10:27 pm Link

Photographer

Vector One Photography

Posts: 3722

Fort Lauderdale, Florida, US

Oh well, it is expected in this day and age. New Window releases all need patches, new cars need warranty service and new Nikons have some hiccups when first released.  That's why I wait a while before buying any of the above.

Aug 20 14 11:17 pm Link

Photographer

Worlds Of Water

Posts: 37732

Rancho Cucamonga, California, US

Vector One Photography wrote:
Oh well, it is expected in this day and age. New Window releases all need patches, new cars need warranty service and new Nikons have some hiccups when first released.  That's why I wait a while before buying any of the above.

Same here... waited for a few thousand D600s to sell before I got mine... not a single spot... borat

Aug 20 14 11:39 pm Link

Photographer

Ralph Easy

Posts: 6426

Sydney, New South Wales, Australia

The advisory states that there may be some models with bright spots effect.

This is just normal.

It is compensating for the black spots of the previous quality control troubles.

Expect 18% gray spots on the next models when they get it right, by that time. lol

.

Aug 20 14 11:58 pm Link

Photographer

David Stone Imaging

Posts: 1032

Seattle, Washington, US

Vector One Photography wrote:
Oh well, it is expected in this day and age. New Window releases all need patches, new cars need warranty service and new Nikons have some hiccups when first released.  That's why I wait a while before buying any of the above.

Very true.  Cameras...cars...and computer software.  I'd probably add any cell phones made by Motorola.  After 3 years Motorola still can't get my phone right.

Aug 21 14 12:22 am Link

Photographer

Millar Photographics

Posts: 253

Salmon Arm, British Columbia, Canada

Just got mine yesterday and love it already. Today, gotta send it back. Seems odd though. They say that there is nothing wrong physically with the camera and the problem will be fixed with a firmware update. Why we would we then need to send the camera in?

Aug 21 14 03:49 pm Link

Clothing Designer

GRMACK

Posts: 5436

Bakersfield, California, US

Millar Photographics wrote:
Just got mine yesterday and love it already. Today, gotta send it back. Seems odd though. They say that there is nothing wrong physically with the camera and the problem will be fixed with a firmware update. Why we would we then need to send the camera in?

Good point.

Might be that the "Factories firmware update" is deeper than the ones we consumers get to apply.  Theirs may the touchy type that can trash the processor or lock it up if done wrong.

I noticed with the Sigma USB AF Tuning Dock where one can burn the lens AF distancing firmware, or upgrade the lens firmware via the factory, that there is also a rollback to the factory default tuning in there too.  Sort of like a Revert or Reset to factory default settings which is set to zero for all scales when new.  Must be another firmware level in hiding that only Sigma can alter.

Could be that maybe some signals or voltages are burned into the camera body via some special connection cabling that only Nikon has.  If you look at some of their service guides, they do seem to have a lot of special cables and gizmos to address matters (Like some special shaker table for VR lens adjustments that probably only they a few others have.).

Don't know, but just my wild guess as to why it has to go in.  I can't see them wanting a flood of them to be sent in, verses a customer version to fix it.

I know when I last updated my CyberCommander it got trashed during the firmware flash and had to go in to get the firmware to take that only Buff had the capability to do (Replaced the motherboard!).  There was no "Revert" to anything as it just stayed dark.

Good luck, and hopefully you get a good tech.

Aug 21 14 04:21 pm Link

Photographer

Light and Lens Studio

Posts: 3450

Sisters, Oregon, US

Vector One Photography wrote:
Oh well, it is expected in this day and age. New Window releases all need patches, new cars need warranty service and new Nikons have some hiccups when first released.  That's why I wait a while before buying any of the above.

Ditto

Aug 21 14 04:35 pm Link

Photographer

photoimager

Posts: 5164

Stoke-on-Trent, England, United Kingdom

It only applies for long exposures using the 1.2 crop option. In other words a very distinct minority of users. It is a bit like if you drive a car a particular way on a particular type of road / track then a tweak to the suspension might be useful.

Aug 21 14 10:31 pm Link

Photographer

Ralph Easy

Posts: 6426

Sydney, New South Wales, Australia

Millar Photographics wrote:
Just got mine yesterday and love it already. Today, gotta send it back. Seems odd though. They say that there is nothing wrong physically with the camera and the problem will be fixed with a firmware update. Why we would we then need to send the camera in?

It may need some "tweaks" not capable of being done by users themselves.

Similar to Canon 5D Mark 1 with the 'falling mirror". Canon technicians had to personally attach those two tweezers to prevent the loose mirror from flipping out.

It might be that Nikon will do the firmware update themselves plus a "tweak" they are not revealing out.

.

Aug 21 14 11:16 pm Link

Photographer

Robb Mann

Posts: 12327

Baltimore, Maryland, US

After the media hooplah and legal fileting they got over the D600 you can expect Nikon to be extremely proactive in cases like this.

Aug 22 14 02:41 am Link

Photographer

American Glamour

Posts: 38813

Detroit, Michigan, US

Robb Mann wrote:
After the media hooplah and legal fileting they got over the D600 you can expect Nikon to be extremely proactive in cases like this.

I think you are right.  They don't want to be stung again.  Also, it appears that the problem is corrected and new cameras are already shipping with the fix in place.

This goes back to what I have always said.   If you are an early adopter of a new camera, you are agreeing to be a beta tester.  If you wait patiently for just a little while, someone else will suffer the frustration instead.

Aug 22 14 08:42 am Link