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General
Can I change my name?
Yes. Go to My Stuff. Then click on Settings. You can only do this a total of 5 times. Beyond that, you'll need to let the moderators know what name you wish to use. It may also help deliver unto them freshly baked cookies. +

How can I set a custom URL?
Go to My Stuff > Settings > Change URL. If you've already set a custom URL and want to change it, ask the mods. They will reset your URL, and you can then set it to whatever you want. +

Can I bling out my profile page (images, links, video, music, etc.)?
Somewhat. We like to keep things clean. Images and links are allowed. Videos and music are not. For more information, check out this guide. +

I closed my profile, but I want to come back. What do I do?
Woot! We're glad you came to your senses! You can reinstate your profile from your My Stuff page. Just make sure your bio and portfolio are up to date before trying. +

How come some people have more photos than me? I want more!
Two reasons: pioneers and upgraded profiles. Pioneers were the early people to join MM. We gave them extra slots, because we love them. Then there are the VIP and Premium members, which is our paid subscription service. It's totally cool. You gotta try it. You can sign up here. +

How do I advertise on Model Mayhem?
It's easy! Just click here to get started. +

Registration
Who can join Model Mayhem?
Anyone with a sincere desire to work in the modeling industry. For more detailed information on the approval process, check out the requirements page. +

What the... you have to be approved in order to join Model Mayhem?
For sure. This is a great community and we intend to keep it that way! We deny spammers, model managers, people that try to hawk products, creep-o's and other undesirables on a daily basis. +

How long does it take a new profile to be reviewed?
It could take anywhere from 1-10 days. To help expedite the process, it is in your best interest to upload as many good quality photos as possible and provide a nice substantial bio. +

My profile was denied! What gives?
If you were given the option to re-submit your profile into the queue, you simply didn't meet the requirements for Model Mayhem. Please read over them carefully and try applying again. If you were NOT given the option to re-submit, then that means your profile is not allowed on Model Mayhem. +

VIP/Premium
How do I sign up for VIP or Premium?
You can sign up by heading to our registration link. You can also find a link to upgrade on your My Stuff page. You must already be an approved ModelMayhem member to sign up for VIP or Premium. If you sign up before your profile is approved, you will not be charged until your profile is activated. +

How much do VIP and Premium cost?
A mere pittance. We offer you a range of prices depending on how long you sign up. The longer you sign up for, the cheaper it gets. You can find our prices on our registration link. +

Gift Subscriptions: Can I give someone a VIP/Premium subscription?
Well that’s very generous of you. Yes you can. Currently only non-VIP/Premium members can receive gifts from others. To give a gift, go to our gift registration page +

If I Upgrade, do I get Credit for my previous Subscription?
Yes, absolutely. For instance, if you are currently a Premium member with time still left on your subscription and you decide to upgrade to VIP we'll discount the VIP cost by the amount remaining on your Premium. Go ahead, try it. +

What payment methods do you accept?
We currently accept payment by credit card - Visa, Mastercard, or American Express, and by Paypal. +

Is my credit card secure?
Absolutely. We have implemented secure encryption technology both on the site (when credit card information is displayed/entered - ssl technology) as well as in our back end databases. At no time is your full credit card information available to anyone except our credit card processing company. +

How do I cancel my VIP or Premium membership?
Wha? We didn't hear that. We're sorry, you said what? If you feel you really must leave, simply log into your account, head to the "VIP Wallet" or "Premium Wallet" link in your My Stuff area and click the "Cancel" button. Your subscription will be canceled at the end of your current cycle. There are no refunds however, so if you've already paid for time, you'll remain a VIP/Premium until that time expires. If you have any other questions or concerns, please send in a request via our Contact-A-Mod system and reference VIP as a question topic. +

What happens if I cancel my VIP or Premium membership?
Well, other than no longer being hip and the world potentially coming to an end, you lose all the privileges associated with VIP/Premium (extra photo slots, extra messages, etc.). But don't worry--none of your photos (or their comments and lists) will be deleted. +

What are the terms and conditions associated with VIP and Premium?
Here are the site terms and conditions which includes VIP. +

My credit card just got declined, and my subscription is still active. What do I do?
The decline notification you received will likely have given you a reason for the error. To correct this, simply go to the VIP link on your My Stuff page, where you'll be taken to your 'wallet' of credit cards. You can either edit your credit card information here or add a new credit card to use for your membership. If no reason was given for the decline it is probably easiest to simply go to your 'wallet' and resubmit your credit card information or add a new credit card. +

I'm being told that I am over my photos limit?
This is a result of you once being a VIP or Premium, getting access to the increased photo limit, and then having your VIP or Premium membership status be canceled and so now your limit is back to its original limit. In order to add new photos to your portfolio, you can now do either of the following: 1) Sign up again by going through the registration again. 2) Delete photos in your profile until you get below the limit of normal membership. +

How do I ask someone a question about VIP or Premium?
Please use our Contact-a-mod system and be sure to select VIP as a question topic. +

Casting Calls/Travel Notices/Availability Notices
What is a casting call?
A casting call is a post in which you can advertise a project of your own, for which you need to hire* a MM member.

*The word “hire” is used loosely here, as it does not necessarily mean that you will be paying, but it does mean that you are not expecting to be paid or that there will be any charge to participate. +

Can I cast for MM talent if I don't have a profile?
Absolutely! You'll need to set up a Guest profile and then you will be able to create a Sponsored Casting call. You can get started on our sponsored castings page. Note that you must be logged out of any inactive or unapproved MM profiles before setting up a Guest profile. +

Why don’t I see my Sponsored Casting Call at the top of search results?
An individual Sponsored Casting will not appear on every search page. First, our system matches Sponsored Castings to the search criteria that are most relevant. Second, if a number of Sponsored Castings are available for a search, the system randomly displays relevant castings to ensure fairness for all. +

Can I look for paid work?
Yes. If you’re staying close to home, you may look for paid work in an Availability Notice, and if you’re traveling, you may do so in a Travel Notice. Casting Calls which require the responder to make a payment of any kind are not permitted and will be deleted. +

What is a travel notice?
A travel notice is a post in which you can advertise that you will be available outside of your normal geographic area. +

How do I get emailed when someone is traveling to my area?
VIP members can subscribe to Alerts that will notify you if a Casting Call, Travel Notice, or Availability Notice matches criteria you choose. To create one, do a search for what you want to find, then click “Add to Casting Call Alert” on the results page. Give the alert a name and click submit. You’ll then get an email, a private message, or both when someone posts what you’re looking for. +

What is an availability notice?
An availability notice is a post in which you can advertise that you will be available within your normal geographic area. +

How do I edit or delete a Casting Call/Travel Notice/Availability Notice?
At the bottom of each of your Casting Calls, Travel Notices, and Availability Notices are buttons that allow you to delete or edit your postings. All of your Casting Calls, Travel Notices, and Availability Notices are listed on your profile page so you (and others) can find them easily. +

Shop
What is Shop?
Shop is an area of Model Mayhem that allows members and non-members to purchase items related to the modeling and photography industries. Some of the areas are operated by Model Mayhem and others are third parties that MM has partnered with and so issues with orders should be directed to the third party. +

Print: What are the optimal image specs?
The builder will prompt you if an image isn’t high enough resolution to print correctly. We recommend you use as high a quality image as possible. The maximum image size is 5,000 x 5,000 pixels. +

Print: What is the actual size of the comp cards and head shots?
Comp cards are 8 ½” x 5 ½” and head shots are 8” x 10”. +

Print: Can I reorder prints at a later date?
Right now, no. ModelMayhem members will be able to order reprints in the near future. We are currently working on the feature. +

Print: Do I get to see a proof before placing an order?
You will be able to see an online preview prior to ordering but there will be no physical proof to review. The online preview will display the full layout with text and images in a reduced size. A thumbnail image will also be displayed on your order detail page. +

Print: Can I use my own design?
We've included a blank template so that you can incorporate your own design. You'll just need to do all the hard work on your own computer and then upload the design and photos all as a single jpg file. Good luck. +

Print: What type of paper will the comp cards and head shot be printed on?
Both the comp cards and headshots are on 110 LB card stock. You have the choice of adding a UV coating to increase the glossiness. +

Print: What types of payment do you accept?
We accept Visa, American Express and MasterCard. +

Print: Do you provide retouching services?
We currently don’t provide retouching services. If you need retouching services you can probably find someone to help in the ModelMayhem forums. +

Print: How do I contact customer support about my order?
You can contact customer support at Shop Contact. Our support hours are from 8:00 – 5:00 PST Monday through Friday. +

Print: How can I cancel my order?
A full refund is available if you cancel your order before it goes into production. Cancellation is unavailable once we start the printing process. The printing process typically starts within an hour of ordering. +

Print: Can I change the image on an order that has already been submitted?
No, once an order is submitted it is a complete package. If you want to change an image we will need to cancel the order and start from scratch. Cancellations are only available prior to the start of the printing process (approximately one hour after you place your order). +

Print: Can I change the text on an order that has already been submitted?
No, once an order is submitted it is a complete package. If you want to change the text we will need to cancel the order and start from scratch. Cancellations are only available prior to the start of the printing process (approximately one hour after you place your order). +

Print: How long will it take to get my prints?
Most orders are shipped within 48 hours of the order being placed. Some may ship out the same day. Shipping time varies based on the shipping method you choose. You can check the status of your order by visiting your order detail page at any time. Order Details +

Print: How can I check the status of my order?
A link to your order detail page will be included in the confirmation email. You can check the status of your order at any time by going to Order Details. +

Print: How do I change the shipping address or my name on my order?
Submit an email through the contact form on Shop Contact. +

Print: My order is damaged. How do I get a replacement?
Please submit your request through the contact form on Shop Contact. We will only replace orders that were damaged during shipping or printed with errors. Please provide the information below in your replacement request.
1. Name
2. ModelMayhem # if you have one
3. Order number
4. Email address
5. Phone number
6. Explanation of damage or reason for replacement
We will submit your order for reprinting and have it shipped directly to you. We will also provide you a return merchandise authorization number (RMA) so that you can ship the damaged prints back to us. +

Print: The image on my prints is poor quality.
You are responsible for the image quality. ModelMayhem isn’t responsible if you use images that are low quality and don’t reproduce well. Our builder will notify you if the resolution drops too much but we still recommend that you use the highest quality images possible. If there was a problem with the reproduction of your prints please refer to the FAQ “My order is damaged. How do I get a replacement?” +

Print: How do I return an order?
If your order is damaged and needs to be returned we will provide you with a return merchandise authorization number (RMA) so that you can ship the damaged prints back to us. If your order is damaged please refer to the FAQ “My order is damaged. How do I get a replacement?” +

Print: What is the refund/return policy?
You may request a refund or reprint for orders that are damaged or printed incorrectly. Refunds must be submitted within 72 hours of receiving shipment. We are not responsible for poor image quality due to low resolution of uploaded images. If there was a problem with the reproduction of your prints please refer to the FAQ “My order is damaged. How do I get a replacement?” +

Print: What happens if delivery is delayed?
Shipping dates are estimates. Estimated shipping or delivery dates are based on several factors, including the destination address, and the shipping options you've chosen. Since shipping services are provided by a third party ModelMayhem is not responsible for delays. Any claims arising from shipping must be made against the carrier. +

MM Wear: I've got issues with my MM Wear order?
Though we'd like to hear about the issues and you can let us know about your experience by going to our Shop Contact, the service is actually offered by Cafe Press. If you want assistance with your order you should direct your query there. +

MM Gear: I've got an issue with my MM Gear order.
Though we'd like to hear about the issues and you can let us know about your experience by going to our Shop Contact, the service is actually offered by Nextag. If you want assistance with your order you should direct your query there. +

Misc
What are VIP and Premium?
VIP and Premium are our awesome subscription services. By signing up, not only do you instantly become a superstar, but you also get access to:

  • Increased number of photos (VIP: 500/Premium: 75)
  • Increased number of daily private messages (VIP: 100/Premium: 30)
  • Reduced time between announcements (VIP: 5 minutes/Premium: 15 minutes)
  • Increased number of casting calls/travel notices/availability announcements AND the ability to save your searches and have them automatically sent to you (VIP only)
  • Ability to opt out of seeing ads on the site (VIP only)
  • A cool icon that follows you where ever you go on the site
  • And an ever-updating set of new features and functions that we'll continue to roll out

If you'd like to sign up, go to our registration link. +

What is Model Mayhem?
Model Mayhem is the #1 portfolio website for professional models and photographers. Create a profile, upload your photos and connect with other professionals. +

What does TFP mean? TFCD? TF*?
TFP means "time for prints". It's an arrangement where everyone contributes their time and skills to produce photos, but without monetary compensation. TFCD means "time for CD of images" and so on. +

How do I make sure Google DOES NOT list my MM account when someone searches on my real name?
Though we do not control Google (no matter what anyone tells you), if you do not want Google to associate your MM account with your real name, then by all means use a pseudonym (fake name). If your real name is no where on your profile or your portfolio, it is very unlikely that Google will ever make the connection.

While we cannot guarantee this will work, this link may help to remove changed content from Google search results:
https://www.google.com/webmasters/tools/removals

Additionally MM offers a few options for Privacy Settings. Click My Stuff then Settings to review them. +

What is GWC?
GWC is an acronym for "Guy With Camera." It's a derogatory term for an amateur photographer. And it has taken the intraweb by storm thanks to MM. It usually implies that said guy is only interested in photography in order to get hot ladies to get nekkid for him. +

How do I remove my profile from the site?
Well, why the heck would you want to do that?! But if you insist, go to My Stuff > Settings > Cancel Your Account.

Please be aware that Model Mayhem doesn't completely delete profiles, though cancellation renders profiles invisible to the public and search engines. Note that after account cancellation, your profile and images may still show up in search engine results. This is not within our control.

To speed up the disappearance of your profile and images from search engine results, take these steps before cancelling your account. Delete your images in My Stuff > Manage Photos, remove all personally identifying info (such as email addresses and variations of your name) in My Stuff > Edit Profile, and change your display name to something generic in My Stuff > Settings > Change Display Name. You may also want to delete tags from your profile and tags you've left on other people's profiles, especially those that mention your name or personal information.

If you don't want to show up in Google searches, also see here.

If you wish to have an image removed from Google searches, see here.

If you've set a custom URL that you don't want to be associated with anymore, see here.

If you delete your images, occasionally image variations (avatars, thumbnails) will hang around and keep showing up in search engine results. If this happens, contact the mods with the image URL(s), and the mods will manually delete the image(s) for you. +

Why isn't Model Mayhem loading on my Internet Explorer browser?
Microsoft recently announced that they will end support for IE7 and IE8 in January 2015. This means these older versions of the browser will no longer receive updates, bug fixes, or other security upgrades from Microsoft.

In response, Model Mayhem will no longer be supporting IE 7 or IE 8. This is primarily due to security flaws with these browsers and their lack of HTML5 compatibility. As a result some features/functionality of Model Mayhem may no longer work in IE7 and IE8 browsers. Bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed.

We recommend that you upgrade to one of our supported browsers in order to better experience Model Mayhem: Internet Explorer (most recent stable version), Mozilla® Firefox® (most recent stable version), Google Chrome™ (most recent stable version), or Apple® Safari® version 6 or higher on Mac OS X and iOS.

If you have any questions, please Contact A Moderator via the Help link. +

I seem to get spam emails to my email address.
First off, MM will not give your email address to anyone without your expressed permission. If you are receiving spam emails after setting up an MM profile, it is likely that you are listing your email address somewhere on your profile or elsewhere. Unfortunately there are people out there who will see this and use it in deeply evil and nefarious ways. Bwahahaha. That is how those people laugh. +

What are Lists? How do I make a List? What Lists am I on? I have other questions about Lists!
Please see this thread in the Site Related forum. Becks has all the answers. She is cool like that.

http://www.modelmayhem.com/po.php?thread_id=284412 +

What is a Certified Partner of Model Mayhem?
A Certified Partner is a 3rd party company that Model Mayhem has officially partnered with in order to provide our members with additional services. In some cases, these Certified Partners have special access to our systems (APIs) and may ask members to supply their log-in information in order to retrieve information like photos from their portfolio. Currently there are ONLY 3 Certified Partners of Model Mayhem -- Nextag (shopping), DriveThruSocial (personal websites), and EzPrints (comp cards). If you are ever asked for your personal MM information from someone, please check back here to see if they are a Certified Partner. +

My credit card just got declined, and my subscription was canceled. What do I do?
If your VIP or Premium subscription has been canceled after your card was declined, you will need to sign up for a new subscription. You can do that by going to:
http://www.modelmayhem.com/upgrade +